Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.
We are seeking a Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 40 per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £13+ per hour
What’s on offer:
* Competitive pay from £13 per hour
* Overtime available (time and half)
* Full training provided
* Opportunity to progress within a growing IT team
Duties include:
* Providing first-line IT support to external clients, resolving queries efficiently and professionally
* Logging, tracking, and updating support tickets accurately in the system
* Troubleshooting hardware, software, and network issues, escalating where necessary
* Guiding clients through step-by-step solutions over the phone or via email
* Maintaining clear documentation of common issues and solutions to support team knowledge
* Supporting the team with general IT tasks and contributing to ongoing process improvements
* Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:
* Fluent in English and Spanish - written and verbal
* Strong customer service skills
* Previous call centre experience beneficial but not essential
* Organised and methodical in approach to work
* Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for then please apply today or call 01733 558877 for more information
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