Job Overview We are seeking a highly organised and detail-oriented Sales Office Administrator to join our dynamic team. Based in our Burgess Hill office the successful candidate will play a pivotal role in ensuring the smooth operation of our office by providing essential administrative support. This position requires strong communication skills, proficiency in various software applications, and a commitment to delivering exceptional customer service. It is anticipated that the successful candidate works 20 hours per week. (4 hours per day.) Responsibilities Manage daily office operations, ensuring efficiency and effectiveness in administrative tasks. Provide sales administration support, including processing orders, invoicing and maintaining customer records. Assist with customer service inquiries, addressing concerns and providing solutions promptly. Respond to Sales Managers' administrative requirements Collate and submit Tender returns Monitor customer web portals for sales leads Administer & manage annual service agreements Administer and maintain staff & sub contractor training requirements Administer Health & Safety requirements and maintain annual H&S certifications Administer Cyber Security accreditation Maintain up to date company policies for ISO9001 &14001 accreditations Maintain accurate records using Sage CRM and other relevant software systems. Communicate effectively with team members and clients via email and telephone. Utilise Outlook for scheduling meetings, managing calendars, and coordinating appointments. Perform general clerical duties such as filing, data entry, and document preparation. Support IT-related tasks as needed, ensuring all office equipment is functioning properly. Skills Proficient in administrative functions with a strong understanding of sales administration processes. Excellent computer literacy with experience in Sage CRM and Microsoft 365/Excel. Strong command of English, both written and verbal, with the ability to communicate clearly and professionally. Competence in managing on line portals Ability to prioritise and work to strict deadlines Basic knowledge of H&S, ISO9001 and ISO14001 requirements Ability to manage multiple tasks while maintaining attention to detail and accuracy. A proactive approach to problem-solving with strong organisational skills. Experience in customer service roles is highly desirable, demonstrating an ability to build rapport with clients.