Job Overview
We are seeking a highly organised and detail-oriented Sales Office Administrator to join our dynamic team. Based in our Burgess Hill office the successful candidate will play a pivotal role in ensuring the smooth operation of our office by providing essential administrative support. This position requires strong communication skills, proficiency in various software applications, and a commitment to delivering exceptional customer service.
It is anticipated that the successful candidate works 20 hours per week. (4 hours per day.)
Responsibilities
* Manage daily office operations, ensuring efficiency and effectiveness in administrative tasks.
* Provide sales administration support, including processing orders, invoicing and maintaining customer records.
* Assist with customer service inquiries, addressing concerns and providing solutions promptly.
* Respond to Sales Managers' administrative requirements
* Collate and submit Tender returns
* Monitor customer web portals for sales leads
* Administer & manage annual service agreements
* Administer and maintain staff & sub contractor training requirements
* Administer Health & Safety requirements and maintain annual H&S certifications
* Administer Cyber Security accreditation
* Maintain up to date company policies for ISO9001 &14001 accreditations
* Maintain accurate records using Sage CRM and other relevant software systems.
* Communicate effectively with team members and clients via email and telephone.
* Utilise Outlook for scheduling meetings, managing calendars, and coordinating appointments.
* Perform general clerical duties such as filing, data entry, and document preparation.
* Support IT-related tasks as needed, ensuring all office equipment is functioning properly.
Skills
* Proficient in administrative functions with a strong understanding of sales administration processes.
* Excellent computer literacy with experience in Sage CRM and Microsoft 365/Excel.
* Strong command of English, both written and verbal, with the ability to communicate clearly and professionally.
* Competence in managing on line portals
* Ability to prioritise and work to strict deadlines
* Basic knowledge of H&S, ISO9001 and ISO14001 requirements
* Ability to manage multiple tasks while maintaining attention to detail and accuracy.
* A proactive approach to problem-solving with strong organisational skills.
* Experience in customer service roles is highly desirable, demonstrating an ability to build rapport with clients.