Job Title: Customer Service Advisor (Libraries)
Location: Ealing, West London (Travel round borough)
Hourly rate £18.86 PAYE / £24.92 Umbrella per hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
🧭 About the Role
As a Library-Based Service Advisor, you'll be the friendly face that welcomes residents into our libraries and helps them access a wide range of council services. You'll provide advice, support digital inclusion, and connect people with both council and community resources-all from the heart of their local library.
💼 Key Responsibilities
Provide clear, empathetic advice on council services to library visitors
Help residents navigate and use online services using public PCs or their own devices
Support digital literacy by guiding customers through self-service tools
Book appointments and triage enquiries to the right council departments
Promote library services and community resources to enhance resident support
Maintain accurate records and contribute to service improvements
Work flexibly across different library locations🧠 What We're Looking For
We're seeking someone who is:
Friendly, approachable, and community-minded
Digitally confident and able to support others in using technology
Knowledgeable about council services and local support networks
Calm and professional in all customer interactions
A team player who thrives in a public-facing environment✅ Essential Skills & Experience
Proficient in Microsoft Office and IT systems
Experience in a customer-facing or public service role
Understanding of data protection and confidentiality
Committed to equality, diversity, and safeguarding
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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