Overview
Neighbourhood Response Officer – Kent, Maidstone (Temporary, Office based - Mon to Fri, £24.54 Umbrella)
Social Housing Experience Needed
Responsibilities
* Respond to tenant and resident enquiries, complaints, and concerns regarding neighbourhood issues.
* Carry out inspections and visits to address anti-social behaviour, environmental issues, and housing-related concerns.
* Liaise with residents, contractors, and internal teams to resolve issues efficiently.
* Monitor and enforce compliance with tenancy agreements and local housing policies.
* Investigate and report on complaints, incidents, or service failures.
* Provide advice and support to residents on housing services, repairs, and community initiatives.
* Record and maintain accurate case files, reports, and documentation.
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