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Mandarin/Chinese-speaking Verifications Subject-Matter Expert, Wakefield
Client: Hays
Location: Wakefield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
About us
We are one of the fastest-growing online marketplaces in the world - and we're doing things differently. We're building a fair, transparent, and trusted platform where buyers and sellers thrive. Our mission? To shake up eCommerce with integrity, innovation, and unstoppable momentum.
About the Role
This isn't your average compliance gig. As our Verifications Subject-Matter Expert, you'll be the go-to authority on seller eligibility, fraud detection, and due diligence. You'll analyze applications, identify red flags early, and guide our Verification Administrators through complex cases with confidence and clarity.
Additionally, you'll help shape our verification processes by defining smarter thresholds, streamlining workflows, and staying ahead of emerging risks. If you love data, patterns, and making judgment calls to protect our brand's reputation, this role is for you.
What You'll Be Doing
* Conduct detailed reviews of seller applications and business documentation
* Ensure legitimacy and stability through rigorous due diligence checks
* Act as the escalation point for complex or borderline cases
* Develop and refine verification criteria to keep pace with market trends
* Analyze verification data using Salesforce and Excel to identify patterns and improve processes
* Collaborate with leadership to enhance speed, accuracy, and impact of verification processes
* Coach and mentor Verification Administrators to improve team performance
What You'll Bring
* Exceptional analytical skills and keen attention to detail
* Proficiency in Microsoft Excel (sorting, formulas, reporting)
* Experience with Salesforce or similar CRM platforms
* Clear, confident written and verbal communication skills
* Ability to make independent decisions with accountability
* Excellent organization and multitasking skills
* Experience in eCommerce or online marketplaces
Why Join Us?
Join a bold, fast-moving team that values trust, transparency, and innovation. You’ll have the opportunity to shape processes, influence decisions, and make a significant impact in a globally scaling company.
Ready to be the expert who keeps our marketplace safe, smart, and ahead of the curve? Let’s talk.
Monday to Friday - 37.5 hours
£30,000
Hybrid if local to Bournemouth, or remote
What you need to do now
Interested? Click 'apply now' to submit your CV or call us now.
Not the right role? Contact us for a confidential career discussion.
Hays Specialist Recruitment Limited acts as an employment agency for permanent and temporary roles. By applying, you agree to our T&Cs, Privacy Policy, and Disclaimers at hays.co.uk
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