At Frank Finn Plumbing, we are seeking a proactive full time Administrator to join our small established business based in Teddington.
Job Overview
The Office Administrator(s) are the first line customer support for all incoming communication with the main task of answering the telephones, checking the voicemails and checking the main mailboxes. They will ensure that customer calls/queries are dealt with in a timely manner, booking jobs, sourcing and ordering parts etc, and where necessary passing to colleagues for response.
They are also the main contact for all site related jobs; managing the entire lifecycle, liaising with the building contractors from start to finish, creating quotes, converting to jobs, ordering parts, assigning engineers and issuing invoices.
Weekly follow ups should also be carried out with customers regarding outstanding invoices and request reviews.
Working collaboratively with the other Administrators, they will maintain the day to day side of the business, ensuring handovers are completed as appropriate each day.
It is the responsibility of the entire Office Team to ensure all policies and procedures are adhered to, to ensure the smooth running of the office and in the interest of continuous development, make recommendations to the Managing Director where further improvements can be made.
Responsibilities
1. Be the first line con...