3rd Line Support Engineer Outside IR35 Contract - £275 per day An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team. Key Responsibilities: * Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. * Troubleshoot and resolve complex technical issues efficiently. * Mentor and support 1st and 2nd line engineers to build team capability. * Ensure IT systems and networks are compliant with relevant policies. * Lead IT infrastructure and network installation projects from design to completion. * Provide internal system support and staff training where required. Skills & Experience Required * Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. * Experience with virtualisation technologies (particularly Hyper-V). * Proficiency with cloud technologies, including Office 365 and Azure. * Proven experience in server and network installations. * Ability to act decisively during IT incidents and emergencies. * Excellent communication skills, both verbal and written. * Customer-focused approach with a proactive, positive attitude. * Able to work both independently and as part of a team, with strong organisational skills