Join to apply for the Controls Engineer (M/F/D)* role at TGW Logistics
Join to apply for the Controls Engineer (M/F/D)* role at TGW Logistics
This primary purpose of the role is to supply TGW customers with a quality technical hotline service. Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times. Other secondary tasks will include but not limited to: WCS module testing Training delivery to LTS Engineers PLC code testing and writing to support U&E business
What you'll be handling:
* Be the go to technical expert for any PLC related issues on a range of sites across Europe and the US
* Provide 24hr * 7 day cover on a rotated shift pattern
* Offer professional telephone support to customers both internal and external
* Manage the hotline ticket system for IT, Facilities and Controls
* Work on ongoing issues to reduce the volume of calls.
* To provide effective communication to senior management and support colleagues.
* Maintain support desk documentation.
* Monitor trends and action plans to prevent issue escalation.
* Escalate problems to the next support level where required and continue to manage the problem until resolved.
* Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
* Undertake testing of WCS modules in support of the WCS team when required
* Facilitate the remote monitoring of key accounts control systems
* Attend sites during support office hours as required to support project works and training.
* Facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.
What you'll need:
* Extensive Control system experience / knowledge (PLC, IT, Drives, Networks)
* Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance engineer
* Experience of IT systems support
* Experience dealing directly with customers / end users
* Excellent communications skills
* Ability to work as part of a team
* Flexible to travel throughout TGW NE as required
* Electrical engineering qualification
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Automation Machinery Manufacturing
Referrals increase your chances of interviewing at TGW Logistics by 2x
Get notified about new Control Engineer jobs in Market Harborough, England, United Kingdom.
Leicester, England, United Kingdom 4 weeks ago
Loughborough, England, United Kingdom 1 week ago
Hinckley, England, United Kingdom 1 week ago
Loughborough, England, United Kingdom 4 weeks ago
Northampton, England, United Kingdom £45,000.00-£60,000.00 4 weeks ago
Northamptonshire, England, United Kingdom 1 month ago
Loughborough, England, United Kingdom 4 days ago
Brixworth, England, United Kingdom 1 week ago
Leicester, England, United Kingdom 1 day ago
Test Engineer - Electrical Products - Future Talent Pipeline
Loughborough, England, United Kingdom 6 days ago
Graduate Electrical Design Engineer (High voltage) 2-year FTC
Instrumentation Engineer (Engineering Services) - Relocate to Saudi Arabia Permanent Expat Family Relocation Package
Brixworth, England, United Kingdom 2 weeks ago
Loughborough, England, United Kingdom 5 days ago
Advanced Process Control Engineer - Relocate to Saudi Arabia, Permanent Expat Family Relocation Package
Rugby, England, United Kingdom 3 weeks ago
Leicester, England, United Kingdom 3 weeks ago
Kettering, England, United Kingdom 2 weeks ago
Loughborough, England, United Kingdom 4 days ago
Northamptonshire, England, United Kingdom 1 month ago
Brixworth, England, United Kingdom 1 week ago
Electrical Engineer - Data Centers (remote)
England, United Kingdom $100,000.00-$130,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr