User Researcher
Location: 2-days per week in London
Start: ASAP
Duration: initial 12-month contract
Pay: £650-700 per day (inside IR35)
SC Clearance required
About the Role
We are seeking an experienced Senior User Researcher to lead and deliver high-quality user research activities across complex digital services. You will play a key role in shaping how we understand user needs, influence design decisions, and embed user-centred thinking within multidisciplinary teams.
Key Responsibilities
* Plan, schedule, and conduct user research and usability testing.
* Synthesize research findings into clear, actionable insights.
* Collate and communicate feedback to wider programme stakeholders.
* Identify research opportunities and proactively shape the research agenda.
* Establish and promote user-centred practices within new and existing teams.
* Align research activities with wider service and organisational strategies.
* Mentor and develop other researchers to ensure high professional standards.
* Advocate for agile ways of working and adapt research methods accordingly.
* Align research focus with product and delivery priorities.
* Influence strategic and tactical decisions through evidence-based insights.
* Apply and advise on a range of analytical and synthesis methods.
* Facilitate collaborative analysis with multidisciplinary teams.
* Review and assure the quality of research outputs.
* Champion inclusive and accessible research practices.
* Ensure that research includes and represents diverse user groups.
* Help teams design and deliver services that work for all users.
* Build strong relationships with internal and external stakeholders.
* Communicate research findings effectively to influence decision-making.
* Manage expectations and maintain transparent stakeholder engagement.
Essential Skills and Experience
* Proven experience in planning and leading user research in complex, agile environments.
* Strong understanding of user-centred design principles and service design.
* Demonstrable experience using a wide range of qualitative and quantitative research methods.
* Excellent communication, facilitation, and stakeholder management skills.
* Experience mentoring and assuring the work of other researchers.
Desirable
* Experience working within government or large-scale public sector projects.
* Familiarity with the Government Digital Service (GDS) framework and service standards.
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