Kingdom Group are excited to offer a fantastic opportunity for a Retail Security Contract Manager to join our team — supporting one of our key clients, Tesco.
Where: Newcastle and surrounding areas
When: We’re looking to get the right person in to the team ASAP!
£35,000 - £40,000 Per Annum
Hours: On average 40 hours per week. Monday to Friday 09:00am - 17:00pm or to meet the demands of the position and primary objectives.
What the role is: A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people management.
What’s in it for you?
* Competitive salary.
* Access to advanced / early pay scheme.
* Attractive holiday allowance.
* Car allowance (where applicable).
* Group Care scheme.
* Workplace pension.
* Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
* Access to free personal development qualifications and career plans via Kingdom Academy.
* Weekly recognition awards.
Core Responsibilities
* Understand and deliver contract expectations
* Proactively manage risk across all sites in your portfolio
* Ensure compliance with the Operations HOW Manual
* Meet customers monthly to review KPIs and implement feedback
* Maintain green service status
* Own scheduling, ensuring 100% manning
* Identify failing areas and lead improvement programmes
* Conduct incident & accident investigations
* Manage 3rd party relationships
* Use data (MI) to drive actionable insights
* Stay within budget on uniforms, training, and equipment
* Lead mobilisation/decommission of contracts
* Support regional social value initiatives
* Report success and appraise performance
Leadership & People Management
* Recruit & retain top talent (with help from Engagement Centre)
* Promote teamwork, capability-building, and recognition
* Lead change, enforce compliance, and build a high-performance culture
* Handle disciplinary, grievance, and conflict management
* Conduct snap site checks, including out-of-hours visits
Experience
* Manager level security professional with a minimum 2-years’ experience in a similar environment.
* Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets.
* A driving license holder
* A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance
Qualifications & Licenses
* Relevant managerial qualifications
* Frontline SIA Licence is mandatory
The successful applicant will match the below critical criteria:
* Vetted to BS 7858 standards
* A brand ambassador
* Proactive, goal-oriented, and results-driven
* Strong leader with a focus on customer service
* Disciplined, organised, detail-focused
* A confident communicator—both written and verbal
* Physically fit
* Competent in Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
* Able to show evidence of success and results
Ready to take the next step in your security management career with a leading brand? Apply now and be part of the team keeping Tesco safe and secure.