Job Posted: 11 February 2026
Contract Term: Seasonal
Location: Freshwater, Isle of Wight
Contract Type: Full time
Salary: £13ph guaranteed minimum plus service charge
Industries: AdministrationCustomer ServiceGeneral Office
The Hut is looking for a Reservations Assistant for the Summer season March-September to work in the central reservations team at the head office in Freshwater, 5 days per week including weekends.
In this key role, you will ensure seamless guest communication and excellent customer service. Key responsibilities include:
* Managing bookings using the Seven Rooms system and maintaining restaurant capacity.
* Handling guest inquiries via phone and email with professionalism and efficiency.
* Logging dietary requirements and special requests.
* Processing payments and taking deposits using our systems.
* Collaborating and communicating with Hosts, Managers and Drivers.
We are seeking candidates who are:
* Passionate about customer service and dedicated to excellence.
* Detail-oriented, with strong administrative and organisational skills.
* Tech-savvy, with proficiency in Microsoft Office and online systems.
* Calm under pressure, with excellent time management and multitasking abilities.
* Offer flexibility and a willingness to assist across the organisation, tasks such as: content creation skills to support marketing, front of house customer face to face interaction, event planning meetings.
Ideal candidates will also bring:
* Outstanding communication skills and experience (written and verbal).
* Proven ability to work effectively in a team and independently.
* A flexible approach to working hours and tasks.
£13ph guaranteed minimum plus service charge. Up to 5 days a week including weekends 9-5pm.