Support Worker
The role involves delivering support across Torfaen, at our refuge services primarily, as well as in the local community and at our Hwb in Pontypool
All team members must work flexibly on occasions to meet the needs ofthe Charity and the people we support
Participate at Tier 2 for the organisational emergency on call system
Purpose of the Post: To provide specialist trauma informed support to adults and children who experience or are affected by abuse, harm and violence and receiving support in our refuge accommodation or within the local community in Torfaen.
Work collaboratively with team members to plan and deliver high quality, specialist, trauma informed with a refuge-based case load, supporting people to feel safer, have more control, and have choice in decisions about their future
Regularly assess and positively manage risk for those we support in an inclusive and enabling way
Support individuals to positively engage in, develop and owning their own support and/or safety plans, achieving meaningful and impactful outcomes, which are led by them
Adhere with external Safeguarding legislation, policies and processes, escalating concerns promptly when appropriate
Provide accurate, timely and confidential record keeping in relation to all aspects of the support service and case work
Collaborate with team members and the Facilities Coordinator to ensure safe and effective running of refuge services including health and safety compliance
Take a trauma informed approach to supporting adults to maintain licence agreements/ contracts
Provide signposting and direction to the internal and external services those we support wish to engage in
Actively engage in clinical and managerial supervision
This role is predominantly based in Refuge with some time spend in our Hwb responding to initial requests and in the local community providing support. This to help cover annual leave and absence). Provide trauma informed conversations to understand need and risk through planned, drop-in and emergency appointments at our Hwb
Provide support to help managing immediate safety and safeguarding concerns
Promotion of our values, culture and aspirations.
Promotion of Equity, Diversity and Inclusion.
Upholding of our Policies and Procedures.
A current, valid driving licence and access to a vehicle for work purposes is essential for this role.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.