Reservations Agent (24hrs per week/3 days a week), Brentford
Client:
Splendid Hospitality Group
Location:
Brentford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1d33beebe952
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
As Reservations & Groups Agent, you will play an important role in the smooth running of the reservations department. You will be an integral part of the group’s reservations process, ensuring a seamless experience for all group operators.
* Manage details of No Shows and Late Cancellation bookings, tracked daily.
* Track individual arrivals for the following 7 days in line with brand standards.
* Ensure all reservations are entered into the system correctly.
* Maintain daily communication with guests by phone, email, and OTA messaging to respond to any requests.
* Maintain daily communication with the Reservations manager.
* Ensure the daily balance of all room types according to availability.
* Handle group inquiries when the line manager is absent.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment. You’ll develop personally by working with people from all over the world as we create memorable guest experiences. Opportunities for career development are available, including:
* Free Meals on Duty
* Free Parking
* Learning and Development through Leadership Programs
* Discounted hotel stays and food & beverage at IHG Hotels worldwide
* Uniform provided
* 24/7 Employee Assistance Programme for you and your family, offering counselling, wellbeing, and financial services
* Life Assurance
* Workplace pension scheme enrollment
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