Job Summary
The Senior Housekeeping Manager plays a pivotal role in ensuring the cleanliness, organisation, and overall presentation of the hotel. This position requires a strong leader with extensive experience in hospitality and janitorial services, who can effectively manage a team of housekeeping staff to maintain high standards of cleanliness and guest satisfaction. The ideal candidate will possess a keen eye for detail and a passion for delivering exceptional service.
Duties
* Oversee the daily operations of the housekeeping department, ensuring all areas are cleaned to the highest standards.
* Develop and implement cleaning schedules and procedures to optimise efficiency and effectiveness.
* Train, supervise, and motivate housekeeping staff, fostering a positive work environment that encourages teamwork and professional growth.
* Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure compliance with cleanliness standards.
* Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
* Address guest complaints or concerns promptly and professionally, striving to exceed their expectations.
* Collaborate with other departments to ensure seamless operations and enhance the overall guest experience.
* Maintain records of housekeeping activities, including staff performance evaluations and inventory management.
Qualifications
* Proven experience in a managerial role within the hotel or hospitality industry is essential.
* Strong background in janitorial services with an emphasis on cleanliness standards and procedures.
* Excellent leadership skills with the ability to inspire and develop a team.
* Exceptional organisational skills with attention to detail.
* Ability to work flexible hours, including weekends and holidays as required.
* Strong communication skills, both verbal and written.
* Proficiency in using housekeeping management software is an advantage. This role is ideal for an individual who thrives in a fast-paced environment and is committed to maintaining high standards of cleanliness while providing outstanding service to guests.
Requirements:
* Previous housekeeping experience is essential, ideally in a supervisory role
* Strong attention to detail and excellent organizational skills
* Ability to lead and motivate a team
* Flexible with working hours, including weekends and holidays
* Good communication skills and a professional attitude
* Must be eligible to work in the UK
Why Join Us?
* Supportive and friendly work environment
* Opportunities for growth and development
* Work in a beautiful and historic location in the heart of Oxford (City)
Location: Oxford City Centre
Job Type: Full-Time
Salary: 15£/H
Job Type: Full-time
Pay: £15.00 per hour
Benefits:
* Canteen
* Company pension
* Employee mentoring programme
Work Location: In person