Medical Lead for Integrated Urgent Care Services
The post holder will provide professional leadership and supportfor the clinicians within the IUCS. The postholder will play a key role todevelop and maintain high levels of performance in line with the overallstrategic priorities of the organisation. This involves working with widerPrimary and Secondary Care teams, relevant external stakeholders and the entireIUCS Multidisciplinary Team. The postholder will work in close partnership withthe Head of Clinical Delivery of OOH and CAS and the Head of BusinessImprovement. Services will include Out of Hours GP service, Urgent CareCoordination Hub and Clinical Assessment Service
Main duties of the job
MainDuties of the Job:
Supporting recruitmentincluding building relationships with a range of stakeholders to raise theprofile of IUCS and promote out of hours as a desirable career opportunity
Overseeing appropriatepre-employment interviews, induction and training including compliance with therelevant mandatory training
Ensuring that allclinicians are competent and capable to deliver high quality, evidence basedclinical care within IUCS
Overseeing induction andtraining of Sessional GPs and GP Registrars within the IUCS
Working closely with theEducation Team to develop a program of directorate clinical education, peernetworking and group supervision for continuous professional development
To support the developmentof Advanced Practice within the directorate, through supervision and educationprovision.
To advise NEMS MedicalDirector of best evidence clinical practice in the field of urgent andcommunity care, drawing upon subject matter experts to inform decision making.
Take responsibility foryour own rigorous professional development
Be an active member ofboth the audit group and the clinical performance group, providing constructiveand appropriate feedback to individual GPs to enhance clinical outcomes whileensuring the required level of productivity for the safe and efficient deliveryof services.
About us
NEMS Community Benefit Services (NEMS) is a not-for-profit social enterprise and a Company Limited by Guarantee. It has been operating in Nottinghamshire for over 25 years, now providing a population of more than 1.2 million with urgent primary health care services. It operates out of 2 registered locations and four bases and deploys a team of more than 370 healthcare professionals, including 150+ sessional GPs, 90 + substantive staff, 30+ agency workers, and 140+ non-healthcare staff.
NEMS provides services to a population of circa 1.2 million under the following service portfolio headings;
* Care Co-ordination and non-clinical call handling
* Clinical Assessment and Care Navigation
* Support to Primary Care including General Practice Out-of-Hours and Urgent Treatment Centres
* Outbreak Management
Job responsibilities
MainDuties of the Job:
Supporting recruitmentincluding building relationships with a range of stakeholders to raise theprofile of IUCS and promote out of hours as a desirable career opportunity
Overseeing appropriatepre-employment interviews, induction and training including compliance with therelevant mandatory training
Ensuring that allclinicians are competent and capable to deliver high quality, evidence basedclinical care within IUCS
Overseeing induction andtraining of Sessional GPs and GP Registrars within the IUCS
Working closely with theEducation Team to develop a program of directorate clinical education, peernetworking and group supervision for continuous professional development
To support the developmentof Advanced Practice within the directorate, through supervision and educationprovision.
To advise NEMS MedicalDirector of best evidence clinical practice in the field of urgent andcommunity care, drawing upon subject matter experts to inform decision making.
Take responsibility foryour own rigorous professional development
Be an active member ofboth the audit group and the clinical performance group, providing constructiveand appropriate feedback to individual GPs to enhance clinical outcomes whileensuring the required level of productivity for the safe and efficient deliveryof services.
Lead on reviews ofincidents, learning and sharing events in line with the Patient Safety IncidentResponse Framework, and supporting reassurance around relevant NICE guidance
Lead on externalgovernance arrangements with key stakeholders, facilitating the sharing ofclinical cases and learning themes, while creating opportunities to gatherfeedback on IUCS service delivery and ensure effective closure of the feedbackloop. Strengthen governance integration with external partners to enhance safeservice delivery and promote staff engagement.
Active participation inthe Patient Safety Steering Group by presenting regular data on incidents,workforce risks, and risk register updates, while identifying key service risksand outlining appropriate mitigations
Ensure that theorganisations key values and principles are enacted within operationalservices.
Manage professionaldisciplinary issues relating to clinicians working in IUCS in partnership withthe Head of Clinical Delivery and Clinical Governance Lead
Develop and maintainstrong professional networks within the local area, in-hours primary care,Local Medical Committee, relevant provider organisations and commissioners asenablers for ongoing service development
Working with the widermulti-disciplinary team to establish protocols/standards that support thepriority areas of work
Contributing to thedevelopment of new models and deliveries of service that meet patient need
Listening to andresponding to service improvements suggested by service users and carers andclinical care pathway champions
Toenable this role to be successful there is an expectation that the Medical Leadwould also work clinically within the IUC service.
Successwill be measured by the following key criteria:
Improved outcomes and experience for service users, their families and carers
Improved/ efficient use of resources
Improved clinical supervision and oversight of practice including prescribingdecisions
Improved staff satisfaction
Strong relationships with service partners, including primary care, EMAS, acutetrusts and the Integrated Care Board (ICB).
Strong partner relationship with the local authority in the delivery oftheirservices
Strong system relationships with organisations involved in the delivery ofhealth, wellbeing and care.
Generic Responsibilities AllPost/ All Employees :
Workin accordance with confidentiality and information governance requirements.
Guideand support the clinical staff in monitoring, evaluating and improving thepatient experience.
Ensuretimely feedback is gathered from patients and carers in designated services,promoting the systems available and providing relevant analysis.
2. Services Finances
workcollaboratively with Corporate Services and Operational Service Managers tomeet the departmental financial responsibilities.
Beresponsible for the financial implications of decisions and actions.
Workin a manner that promotes financial stability of the organisation.
To beable to lead on business case assessments and creation of credible cases forinvestment for clinical service developments.
3. Health and Safety
EnsureHealth and Safety polices & procedures are adhered to by self and staff.
Complywith employee responsibilities under the Health and Safety at Work Act.
Ensurethat personal safety is maintained and that of colleagues and the public.
Ensureall accidents and/or dangerous incidents are recorded and reported, as guidedby NEMS policy.
Person Specification
Qualifications
* GP on register of General Medical Council and on the Performers list
* Urgent Care Clinical Experience
* Medical Management and continuing medical education courses
* Medical teaching qualification
Knowledge
* Excellent understanding of the public sector and NHS policy, in relation to urgent and community care.
* CQC requirements.
* Medico-legal aspects of role.
* NHS workforce development structure and policy environment.
* Understanding and knowledge of database systems
* Understanding and knowledge of the Data Protection Act, Freedom of Information Act, Information Governance, GDPR, Equality Act and confidentiality issues.
* Awareness of equality and valuing diversity principles.
Skills and Abilities
* Ability to translate policy into practice - interpret national guidance to produce local plans.
* Excellent organisational skills and an ability to work under pressure.
* Ability to read, analyse and summarise NHS policy and guidelines and translate into actions, interventions and projects to aid primary and community care workforce development.
* Understanding and awareness of managing a budget, income and expenditure, and managing financial targets.
* Compassionate, inclusive and collaborative leadership behaviours.
* Interpersonal and communication skills.
* Ability to work in a multi professional team and be independent.
* Able to provide and receive complex, sensitive or contentious information.
* Able to work with limited supervision.
* Work collaboratively, both internally and with external partners, appreciating the nature of mutual commitment
* A methodical approach to process; an aptitude for accuracy and attention to detail.
* Line management and people performance.
* History of innovation in service development
Experience
* Significant experience in urgent care / community services
* Relevant experience as a GP in the NHS.
* Experience supervising clinical staff.
* Experience of contribution to and/or leadership of organisational change.
* Proven record of making and managing difficult decisions in a high-pressure environment.
* Proven track record of achievements in managing a complex organisation.
* Teaching interest and/or experience teaching clinical staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Flexible working,Home or remote working
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