Operations Manager – Fleet Solihull Experience Dependent Hybrid Our client are an award winning fleet management company who are continuing to grow yearly. They are seeking an operations manager to join their Birmingham office. The role will be responsible for a range of cross functional teams and ensuring KPI’s/SLA’s are met with an eye on future development. Responsibilities – Operations Manager – Fleet Providing leadership to the contact centre, maintenance management, VOR and compliance management services Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with policies and procedures. Develops and evolves operational/call centre teams forecasting to position staffing with customer volumes. Coordinates and supervises day-to-day workflow in the core operational teams Maintains a calendar of internal events, holidays and new customer implementations for proactive staffing alignment. Promotes positive culture and ensures that the staff receives proper training to demonstrate abilities to meet client expectations and Holman standards. Monitors operational teams’ activity to ensure that KPI standards are met and maintained. Creates and implements strategic plans for improved team performance. Continually looks for ways to improve the performance of the operational/call centre teams by identifying and implementing work efficiencies through process improvement techniques. Qualification/Experience –Operations Manager – Fleet 5 years of operational/call centre management experience required. Experience with developing and managing operational budgetary requirements. Thorough understanding of Call Centre Technologies and customer tracking systems. Workforce management experience essential. Excellent time management skills, with a proven ability to meet deadlines Strong supervisory and leadership skills Ability to prioritise tasks and to delegate them when appropriate Ability to function well in a high-paced work environment Benefits - Operations Manager – Fleet Death in Service – 4 x salary 25 days annual holiday entitlement Birthday Bank Holidays Health Insurance On-site Parking Employee Assistance Programme Discounted gym memberships Access to flu vaccinations Mental Health First Aiders / Mental Health Employee Champions Free eye examinations Salary Exchange - Holiday purchase scheme (up to 3 days) Salary Exchange - Car Scheme Private Health cover for employees >10 years’ service Health Cash Plan (Medicash) Employee Referral Scheme (£1,000 on successful recruitment) Permanent Health Insurance Company sick pay Free Breakdown cover (eligible employees – service related) Pension matched up to 5%. For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed) For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors