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Salary: £27,792 per annum (£14.39 per hour)
Hours: FTE 37 hours per week to be worked over five days, with some occasional weekend work as required by the company.
Contract: Fixed-term – 12 months
Location: Remote working with regular travel to Cornwall's Armed Forces Community hub locations (Bodmin, Liskeard, Helston, Newquay, Redruth, Penzance)
Bonus/Benefits: Pension and Travel Expenses
Responsible to: Projects Director
Subject to Shared Prosperity Funding being approved (through the Community Levelling Up Programme) for the first 6 months and the Veterans’ Foundation funding being approved for the last six months.
The Community Hub and Volunteer Coordinator is a hands-on and engaging role suited to an organised and motivated individual with excellent communication and teamwork skills. This position offers the opportunity to make a meaningful impact on the lives of veterans, serving personnel, operational qualified seafarers and their immediate families in Cornwall by co-ordinating hubs, engaging volunteers, and building strong community connections.
We are recruiting a Community Hub and Volunteer Coordinator to lead and coordinate the delivery of monthly,multi-agencyVeterans Regroup hubs over six locations in Cornwall. This role includes leading and co-ordinating additional services at our four existing hubs and leading the launch and setup of two new hubs in Penzance and Liskeard. The hubs provide a safe, welcoming and non-judgemental space where everyone feels valued and supported. The hubs aim to address health inequalities and support all veterans, serving personnel, operational qualified seafarers and their immediate families, including those who are vulnerable and marginalised, by providing holistic support, advice, and social engagement opportunities.
The Community Hub and Volunteer Coordinator will also ensure the sustainability of the project by fostering community ownership, expanding volunteer engagement, and maintaining strategic partnerships.
KEY TASKS:
* Hub Management: Organise and oversee six hubs, specifically with leading and co-ordinating additional services at our four existing hubs and leading the launch and setup of two new hubs in Penzance and Liskeard. The role includes booking venues, undertaking risk assessments, insurance, paperwork (sign-in/out sheets, hub registration forms), organise refreshments, first aid cover, ensuring all venues are fit for purpose.
* Day-to-Day Operations: Manage the monthly Veterans Regroup hubs, ensuring compliance with policies, procedures, and health and safety standards.
* Volunteer Management & Support: Recruit, induct and oversee Veteran Community volunteers, ensuring completion of all necessary DBS checks. Create volunteer roles, develop a comprehensive volunteer pack and policy to guide engagement, set clear expectations, and implement a robust strategy to support and retain volunteers.
* Marketing & Communications: Promote the hubs using PR, social media, themed events, printed and digital flyers, and community outreach.
* Website & Social Media Updates: Work with our website developer to regularly update the Veterans Regroup and Smart Savings websites. Create and maintain an online calendar of events and update social media platforms to ensure all hub dates, times and locations are easy to find.
* Stakeholder Engagement: Build relationships with NHS services, Cornwall Council, Armed Forces charities, and other community organisations to enhance service delivery.
* Data Collection and Reporting: Collect qualitative and quantitative data on hub attendance and activities, monitor performance, and complete reports against key performance indicators.
* Event Coordination: Attend, deliver, or manage events related to the Armed Forces Community. Some weekend work may be required such as attending Armed Forces Breakfast Clubs.
* Team and Partnership Meetings: Organise weekly internal team meetings and quarterly partnership reviews to ensure continuous improvement and collaboration.
* Community Engagement: Work closely with local veteran communities to ensure their involvement in decision-making and hub activities. Set up volunteer committees in each town and create a variety of volunteer opportunities. Facilitate peer support and access to transport for veterans facing mobility or financial challenges.
* Sustainability Planning: Contribute to funding and strategic planning, as well as organising and supporting fundraising events to ensure long-term sustainability.
* Compliance and Safeguarding: Ensure strict adherence to GDPR/DPA, confidentiality policies, safeguarding regulations, and environmental sustainability initiatives.
* Provide tailored one-to-one advice and support to veterans, serving personnel, operationally qualified seafarers, and their immediate families at the hubs as needed. Additionally, offer clear signposting, make referrals, and carry out effective casework to ensure the most suitable support is put in place.
* Travel Requirements: As the role covers six hub locations, a valid driving licence and access to a vehicle are essential.
* Undertake training as may be required.
* Experience in project and event coordination, volunteer management, or community outreach.
* Proven ability to recruit and support volunteers effectively.
* Strong marketing, PR, and social media skills to support outreach and engagement.
* Good knowledge of the Armed Forces Community and the support services available to them.
* Experience supporting members of the Armed Forces Community on a one-to-one basis, particularly during times of crisis.
* Excellent interpersonal and communication skills, with the ability to build strong relationships.
* Strong IT skills, including proficiency in Microsoft Office and managing website content.
* Understanding of health and safety and safeguarding responsibilities in a community setting.
* Ability to monitor and report on key performance indicators to demonstrate impact.
* Full UK driving licence and access to a vehicle.
* HNC, HND, degree, or equivalent relevant experience.
* Experience working in Veteran or Armed Forces support services.
* CIM Advanced Certificate in Marketing or equivalent marketing experience.
* Military background or experience working with Armed Forces charities.
* Qualifications in information, advice, and guidance (IAG), coaching, teaching, or training.
* Experience engaging with a broad range of stakeholders.
* ECDL qualification or equivalent in IT.
* Health and safety or safeguarding training.
How We’ll Assess Your Application
Your suitability for the role will be evaluated based on the information provided in your CV, application form, and during the interview.
This role requires an Enhanced DBS check as it falls under the exceptions of the Rehabilitation of Offenders Act.
Application Process:
To apply, please email the following documents to Jane Jiwa, Projects Director at jane@veteransregroup.co.uk:
· A CV (maximum two sides of A4)
· A Covering Letter (maximum two sides of A4) outlining your suitability for the role
· The names and contact details of two professional work references (these will only be contacted if you are offered the role)
Closing Date: Friday 30 May 2025
Interview Date: Wednesday 04 June 2025
Start Date: July 2025
About Us
The Veterans Regroup project is proudly delivered by Smart Savings CIC, an award-winning and charitable Community Interest Company dedicated to supporting the Armed Forces community in Cornwall. Since 2012, we have supported veterans, serving personnel, and their families to promote health, inclusion, wellbeing, and financial resilience.
Our services include managing multi-agency Armed Forces Community Hubs, events and social activities, and the provision of expert advice on benefits, budgeting, and debt management - regulated by the Financial Conduct Authority (FCA).
Collaboration and community engagement are central to the success of our work. As signatories of the Armed Forces Covenant and members of ASDIC and Cobseo and with recognition through the Defence Employer Recognition Scheme, we are committed to delivering meaningful, long-term support.
Smart Savings CIC is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender, race, religion or belief, sexual orientation, or socio-economic background, and are committed to creating an inclusive and diverse workplace.
If you would like more information about the role or the Veterans Regroup project, please contact Jane at the email address above. Or for more information about our services, visit our websites and social media pages:
smartsavings.org.uk/armed-forces-community
*Please note only candidates selected for interview will be notified.
This project/post is part-funded by the UK Government through the UK Shared Prosperity Fund. Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly.
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