Description
Summary
Purpose:
As a key member of the Electronic Script Processing Team, the Keying Coordinator is responsible for a range of tasks that ensure that the electronic data associated to a physical script reconciles accurately so that each candidate gets the right result.
Achieving high quality standards, maintaining agreed productivity schedules and contributing to process improvement are all key aspects of the role.
During each Examination Series the Keying Coordinator takes responsibility for supervising a team of temporary workers across day, and during the peak summer series, twilight shift to deliver a successful series.Landscape:
Have a commitment to ‘work and learn together’: build strong working relationships and own knowledge and learning to facilitate confident and timely administrative support
Have a ‘step up’ mindset: able to manage own time effectively and takes responsibility for own work, holding themselves to account
Experience of working in an education/exam environment desirable
Results focused: must be able to work at pace in a high-pressure delivery environment whilst maintaining high levels of accuracy
Good written communication skills with attention to detail and accuracy
Open to giving and receiving feedback and committed to improving self and working practices
Activities:
Operational Responsibilities:
Support the Keying Manager in the gathering of requirements, set up, delivery and lessons learned of all series keying activity
Proactively manage keying exceptions to minimise customer queries.
Contribute to the preparation of any necessary supporting materials such as work instructions, training collateral and quality assurance checklists.
Actively contribute to the development of process improvement initiatives and support the implementation of these initiatives in keying.
Provide cover for other Keying Coordinators in their absence
Give support to other Operations departments (EAD and SCO) as required
Summer Series Responsibilities:
Operational Responsibilities
• Have a clear understanding of the Working Instructions for the relevant operation ensuring any changes are communicated, understood, documented and controlled through the Keying Manager.
Team Leadership
Supervise and mentoring of staff in line with the culture and values of AQA.
Ensuring the allocated team are fully trained and have a clear understanding of all processes to be carried out.
Monitor quality and performance of the team against the requirements of the project.
Identifying any issues with understanding or performance of duties within the team and resolving or escalating as appropriate.
Ensure all labour movement, attendance, absence, leavers etc. are accurately recorded monitored and reported.
To be successful in this role, you will need to know:
Excellent communication skills, verbal, written, report writing and presenting management information to senior stakeholders
Successful collaboration and stakeholder management skills, comfortable influencing at all levels, able to work across business areas and adapt approach for differing audiences
Experienced line and matrix manager who can supportively work with teams and constructively challenge to drive business outcomes, motivating individuals and cross-functional teams
Track record of delivering at pace combined with flexing and adapting to evolving business need
Be results-focused and have experience of identifying, implementing and embedding change across people, processes, planning and technology
Understanding of risk management principles and experience of its use to drive delivery and business excellence
Have a ‘step up’ mindset and confidence to challenge the status quo, identify areas for improvement and make change recommendations to delivery leads
Data and evidence driven with expertise in analysing and assessing complex information situations and issues and deploying highly developed and innovative problem-solving skills.