Salary: £24,043 per annum Location: You will initially be based in our Sheffield office for the first 11 weeks, after which you will move to hybrid working. Contract: Permanent Hours: Full-Time – 37.5 hours per week Shift pattern: working shifts between the hours of 8:30am to 5:30pm Monday to Friday Start date: Monday 4th August 2025 As a Customer Service Advisor at Capita, you'll be part of our dynamic Water Plus client team, handling a variety of customer enquiries, from billing questions to moving house and water supply issues. We are committed to delivering a personalised, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts – that's you – can assist customers whenever and wherever they need it. Bring your “can-do” attitude and passion for customer service, and we'll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Job title: Customer Service Advisor Job Description: What you’ll be doing: Supporting with inbound calls Taking ownership of each call you will be delivering a service which makes Water Plus customers feel valued and supported Dealing with a wide range of queries including enquiries around customers bills, water supply and moving home. You will also be setting up accounts and making amendments to existing accounts. Creating a positive experience for both customer and client Who are we looking for: Confidence and the ability to communicate clearly and effectively An ability to learn new skills quickly, including adopting new processes and technology An ability to think on your feet and adapt to different situations A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers Ideally, experience working within a customer service environment. A quiet space to work at home with a strong WIFI connection What’s in it for you? A competitive salary of £24,043 per annum 22 days’ holiday The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What will happen next: Choose ‘apply’ to submit a short application ensuring you add your contact number and email address so we can reach you easily. The team will then reach out to discuss the role in more detail. Equal Opportunities We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Sheffield, United Kingdom Time Type: Full time Contract Type: Permanent