Concierge and Memberships Manager : London family members club
Salary: A GBP 38,000 : A GBP 40,000+
Location: London
Looking for a role where every day brings connection, creativity, and meaningful experiences? I am working with a luxury family members club designed to make quality time effortless and memorable. The Concierge and Memberships Manager will lead the front‑of‑house and membership journey combining hospitality excellence with genuine people skills.
The Role
Youll be the smiling face that welcomes our members and their guests, ensuring every visit feels special. This hands‑on role blends sales, service, and leadership overseeing the Reception and Memberships team, driving membership growth and retention, and collaborating on standout events that keep families coming back.
Key Responsibilities
* Manage the complete membership journey : from first enquiry to happy, long‑term member.
* Partner with the events team to deliver engaging activities that attract and retain members.
* Handle member queries or complaints with professionalism and a proactive, solution‑focused approach.
* Lead the Concierge team to ensure day‑to‑day operations run smoothly.
* Oversee bookings, communications, and member access with efficiency and care.
* Prepare accurate membership reports and contribute to departmental planning.
* Recruit, train, and develop team members to consistently meet service excellence standards.
* Support the General Manager with ad hoc duties as needed.
Skills And Experience
* Minimum 2 years in a leadership role such as Reception, Membership, Sales, or Guest Relations in a premium hotel or private club setting.
* Excellent communicator with a second language is highly desirable.
* Clear Enhanced DBS check required.
Personal Qualities
* Exceptional communicator, both written and verbal.
* Diplomatic problem solver who thrives on creating win‑win outcomes.
* Organized multitasker with strong time management and prioritization.
* Confident decision‑maker who sees the bigger picture.
* Naturally engaging with children and families alike.
For more information contact or Call David Allen
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