Leamington/Stratford
Permanent Contract
Full Time
Salary (£26,106.00 - £28,653.00)
The closing date for this post is 12 midday 13-May-2025.
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to provide a high-quality service to internal and external customers in line with force service standards. The role involves taking initial contact from members of the public in person, by telephone, or video conference, and dealing appropriately. It also includes recording incidents and crime reports on Force systems and undertaking straightforward investigative actions for low-level, non-deployable crimes.
Main Responsibilities
1. Deal with enquiries from members of the public face-to-face, by phone, e-mail, video call, or other electronic communication platforms.
2. Interact with members of the public and colleagues professionally, efficiently, and courteously, adhering to the Code of Ethics.
3. Provide advice, guidance, and assistance to members of the public and visitors at front counters, recording crimes on Athena.
4. Apply the NSIR when recording incidents and the Home Office Counting Rules (HOCR) when recording crime reports.
5. Record and investigate non-deployable crimes, ensuring proportionate investigative opportunities are taken, which may include:
* Arranging CCTV recovery and review
* Completing victim and witness statements via telephone or video call
* Managing police exhibits appropriately
* Completing victim updates in line with the victim’s code
* Completing relevant risk assessments
* Handling other general office-based enquiries related to investigations
1. Accurately update, retrieve, and interrogate all Force IT systems.
2. Identify further evidential opportunities or suspects, providing comprehensive updates on investigative enquiries for further investigation or arrest by Police officers.
3. Undertake other duties as appropriate to the level and responsibilities of this post.
Knowledge
5 GCSEs including English Language A-C grade or equivalent.
Experience
Experience working as part of a team in a customer service environment.
Key Skills
* Proven ability to communicate both orally and in writing with a diverse range of people.
* Proven ability to gather, collate, and maintain accurate records.
* Ability to accurately input and maintain data.
* Competent in the use of IT, including Microsoft Office packages.
Special Conditions
Shift work including unsociable hours, weekends, and public holidays. Wearing of uniform.
We value diversity and welcome applicants from all sections of the community.
Applicants will need to pass vetting and credit checks as part of Warwickshire Police's recruitment process.
Flexible working options available, including fixed shifts and job sharing.
#J-18808-Ljbffr