RS Group is seeking a permanent Service Architect to join our team. As a Service Architect, you will design and develop IT services that meet and exceed customer and business expectations. You will be involved throughout the entire IT service lifecycle, ensuring services align with business goals and requirements.
What you'll be doing:
* Collaborate with business leaders, architects, and stakeholders to ensure services align with enterprise goals and future state roadmaps.
* Facilitate ITIL strategy, design, and transition stages of the IT service lifecycle.
* Develop customer journey maps to ensure services are designed with optimal customer experience in mind.
* Ensure all aspects of service lifecycle are organizationally aligned.
* Manage all service activities, from initial service introduction assessment to creating necessary service artifacts to support the entire service lifecycle.
* Represent service and operational interests through all project phases.
* Assure that solution and service designs correctly account for the current operational environment and business and operational needs.
* Develop and define appropriate resourcing profiles, support costs, and licenses for delivering the required service over the service lifecycle.
* Develop detailed financial models for services, including ROI analysis and Total Cost of Ownership calculations.
* Validate service outcomes to ensure they meet strategic, operational, technical, architectural, support, and user needs.
* Work with and interface with third-party suppliers.
About you:
You'll have the opportunity to foster a culture of continual service improvement, exploring ways to meet stakeholder expectations, enhance customer and user satisfaction, and improve overall effectiveness and efficiency.
What you'll need:
* Proven experience in IT Service Management, with deep expertise in ITIL 4 practices across service value system and service lifecycle.
* Strong understanding of service governance, service pipeline & catalogue design, balanced scorecard measures, and continuous improvement methods.
* Defining services for running, operating, and changing, translating technical and business requirements into service artifacts.
* Exposure or experience in Infrastructure, Digital, SaaS, Application, or Supply Chain technologies.
* ITSM toolsets such as ServiceNow, and exposure to architectural frameworks.
* Service Management across various disciplines, including managing third-party suppliers in multi-customer and provider environments.
* Strong process competencies with a solid understanding of the Service Value chain.
* Operating within complex operational environments with multiple interdependencies across internal and external matrix organizations.
* Managing conflicting demands and priorities.
The extras you'll get:
* Annual performance bonus.
* Enhanced maternity and paternity leave.
* Private healthcare.
* Family Friendly Policies, including help for people to take control of ongoing health conditions, support for neurodiverse colleagues and families, and support for women at different life stages.
* Support for the LGBTQ+ community.
* Additions to fertility coverage.
We are RS, and we've been solving engineering problems for over 80 years. Our purpose is making amazing happen for a better world. We offer service and product solutions, and we want people like you to join us.
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