Elite Response Officer
Mitie Cleaning & Hygiene Services – Leeds and the surrounding area
£18.20 per hour, 40 hours a week
Position Overview
The Elite Response Officer plays a critical role in maintaining a safe and secure environment across multiple stores during their shift. This high-visibility officer is deployed to support locations identified by data analysis as needing additional security due to issues such as anti-social behaviour and crime displaced from local stores. The officer will collaborate closely with local police to manage and monitor known offenders, thereby supporting our internal teams in the development of intelligence reports.
Key Responsibilities
* High-Visibility Patrols: Conduct regular, highly visible patrols in and around the stores to deter anti-social behaviour and criminal activity.
* Incident Response: Quickly respond to any incidents of anti-social behaviour, theft, or other security concerns within the stores.
* Collaboration with Local Police: Maintain strong communication and collaboration with local law enforcement agencies to address known offenders and ensure rapid response to serious incidents.
* Reporting: Document and report all incidents accurately and promptly, ensuring all relevant details are captured for further investigation and analysis.
* Data-Driven Deployment: Support stores identified through data analysis as having increased security needs, focusing efforts where they are most required.
* Customer Service: Provide excellent customer service to store staff and customers, maintaining a professional and approachable presence at all times.
Skills And Qualifications
* Security Experience: Previous experience in a security role, preferably in a retail environment.
* Communication Skills: Strong verbal and written communication skills, with the ability to effectively liaise with store staff, customers, and police officers.
* Problem-Solving: Ability to remain calm under pressure and quickly resolve conflicts and incidents.
* Attention to Detail: Keen observation skills and the ability to document incidents accurately.
* Flexibility: Willingness to support multiple stores and adapt to changing priorities and security needs.
* Professionalism: High level of professionalism and integrity, with a commitment to providing a safe environment for all.
* A valid driving license is required for this role, and a company car will be provided for travel between stores.
Work Environment
This role involves working across various store locations, often requiring travel between stores during a shift. The Elite Response Officer must be prepared to handle challenging and potentially confrontational situations, always prioritising safety and security.
Schedule
The work schedule is data-driven, with officers deployed to stores at times when security needs are highest. Flexibility in working hours is essential.
Compensation
Competitive salary and benefits package, commensurate with experience and qualifications.
Additional Information
It’s the little things that count. In addition to standard benefits such as holidays, pension, tax‑free childcare schemes, and cycle-to-work schemes, we offer numerous extra benefits to enhance well‑being and job satisfaction. A comprehensive training programme is available to support personal development.
Additional benefits include a virtual GP on hand, a salary finance scheme, and the ability to choose from dental insurance, dining cards, coffee clubs, and purchasing technology products at an affordable cost through our flexible benefits platform. We also provide life cover, a savings scheme, and a Mitie Matching Share Plan. Employees are rewarded with Mitie Stars recognition, cash prizes, and a chance to win a top prize of £10,000.
When you join us, we will give you a link to our flexible benefits platform, Choices, so you can customise your benefits to best suit your lifestyle.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Apply Now
Join our Mitie Team.
#J-18808-Ljbffr