Digital Services Manager (Interim)
Hybrid Working Part:Time (3 Days per Week) Immediate Start
GBP 35.53/hour Umbrella
Are you an experienced digital leader with a passion for delivering high:quality services and driving continuous improvement? Were looking for a Digital Services Manager to take ownership of critical digital operations and lead service excellence across a dynamic and evolving environment.
This is an exciting interim opportunity to make a real impact:leading teams, enhancing digital experiences, and ensuring reliable, secure, and user:focused services.
Overview
As Digital Services Manager, you will oversee the delivery and performance of live digital services, ensuring they meet organisational needs and user expectations. Youll lead multidisciplinary teams, manage service operations, and drive improvements through collaboration, innovation, and data:led decision:making.
Key Responsibilities
Own and manage the live operation of digital services
Act as an escalation point for incidents, problems, and service requests
Lead and support digital service teams, including product development, application support, and geospatial services
Work collaboratively across departments to reduce failure demand and improve service efficiency
Use user feedback to enhance digital experiences
Ensure services comply with information governance, data protection, and security standards
Deliver service improvement projects using strong project management skills
Manage suppliers, budgets, and financial performance
Key Skills and Experience
Proven experience managing digital products and live services
Strong leadership skills with experience managing technical teams
Demonstrable ability to build relationships across business functions
Experience handling incidents, problems, and service requests
Solid understanding of service improvement and continuous delivery
Knowledge of Microsoft technology stack
Experience in project delivery and service transformation
Desirable Skills
Background in public sector or local government environments
Experience working with geospatial or mapping services
Understanding of ITIL or service management frameworks
Exposure to development practices or technical delivery environments
Additional Information
Part:time: 3 days per week
Hybrid working available (on:site presence preferred)
Immediate start
Apply Now
If youre ready to step into a high:impact role and drive digital service excellence, apply using the link provided .