Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.
We have an exciting opportunity for a Customer Service Representative to join our Helpdesk team at Southmead Hospital in Bristol working NIGHTS. This is a full-time permanent shift position working an average of 38.5 hours per week, night shifts 4 on 4 off rotational shift, 19:00 to 07:00 with a one hour unpaid break.
The role:
1. To provide a professional FM Helpdesk service
2. To receive calls and enter the details onto the CAFM system to enable the works to be completed
3. Contact relevant subcontractor and co-ordinate site visits
4. To support the planned maintenance programme by generating jobs and updating the system when work is complete
5. Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
6. Working an average of 38.5 hours per week, night shifts 4 on 4 off rotational shift, 19:00 to 07:00 with a one hour unpaid break.
The person:
7. Must have experience of providing excellent customer service ideally in a helpdesk environment
8. Knowledge of a CAFM system desirable Maximo
9. Excellent communication skills, both oral and written
10. Able to work as part of a team and autonomously
11. Must have good IT skills (able to use email, management systems, databases)
12. Well organised and able to prioritise workload
13. Good timekeeper and reliable
14. Able to work under pressure and to deadlines
Our excellent benefits package includes:
15. Generous holiday allowance
16. Company share scheme
17. 2 paid volunteering days a year
18. Cycle to work scheme
19. Season ticket loan
20. Employee assistance programme
Who are we?
EQUANSis a world leader in energy services with nearly, employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
Whats next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work. Youll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Green Network, Veterans & Reservists Network, YPN (Young ProfessionalsNetwork) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.