Job Title: Property Manager (Estates)
Office Location: Harlow (CM20)
Working Hours: 37 hours per week
Salary: Up to £38k (dependent on experience)
FTC: originally for 6 months, then good opportunity to be taken on Perm.
Role Overview
We are seeking an experienced Property Manager (Estates) to oversee a portfolio of residential developments. You will be responsible for delivering exceptional service, ensuring compliance with legal requirements, and maintaining strong relationships with stakeholders.
Key Details
Office/Home-Based: Hybrid working pattern (office is in Harlow so you will work from home 4 days a week on day in Harlow) Mileage paid 45p per mile
Office Days: 3 days per week
Salary banding: Up to £38k
Weekly hours: 37hrs
No of office days per week/month: as above
Portfolio
Location(s): MK, Northampton, Bedford and St Neots
No of RMCs: 15
No of RTMs: 1
No of units: 950 total; 770 flats and 160 houses
Experience Required: Minimum 2 years in property management; ideally ATPI qualifiedKey Responsibilities
Communication & Client Service
Respond to communications promptly (48 hours for written, 24 hours for calls).
Maintain professional correspondence with leaseholders, contractors, and stakeholders.
Provide regular updates to development directors and proactively improve service levels.Property Management
Manage day-to-day operations across assigned developments.
Ensure smooth handovers between managing agents and maintain accurate development plans.Legal & Compliance
Interpret and uphold leases and contracts.
Stay updated on legislation and adhere to industry codes of conduct.
Organize and minute AGMs, EGMs, and residents' meetings.Financial Management
Prepare and present annual service charge budgets.
Liaise with credit control for recovery of service charges.
Monitor financial positions and authorize invoices.
Ensure timely completion and filing of service charge accounts.Services & Assets
Maintain annual contracts and statutory testing for mechanical/electrical assets (e.g., lifts, gates).
Manage service contracts for cleaning, gardening, and other site services.
Oversee on-site staff, training, and equipment.
Review utility suppliers regularly for best value.Health & Safety
Keep documentation up to date and ensure compliance.
Address issues raised in reports promptly.Insurance
Ensure appropriate insurance policies are in place.
Manage valuations and claims for communal areas.Major Works
Plan and implement major works projects within budget.
Support the Project Management team with execution.Site Maintenance
Conduct regular site visits and issue reports within 48 hours.
Manage reactive maintenance requests efficiently.General Duties
Maintain accurate records and databases.
Attend internal meetings and relevant industry exams.
Hold a valid driving licence for site visits