ABOUT OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful,practicaland comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.
We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.
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We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our beautiful store in Marlow, Buckinghamshire. In a pretty Georgian town, just an hour outside of London, sits our Marlow store. At OKA Marlow our customers are able to view our curated collection of large and small OKA pieces showcased in seasonal sets.
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.
KEY RESPONSIBILITIES
Provision of exceptional customer service to OKA customersGenerating and maximising revenue to meet sales targetEfficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processesProviding advice and guidance on products to customers in person and via phoneIdentifying sales opportunitiesPromoting the OKA Home Stylist and Interior Design Service (IDS) servicesBeing a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areasRole-modelling our Company Values and Behaviours
OUR VALUES
Put the Customer First - provides exceptional internal and external customer service at all touchpointsBe In It Together - approachable, personable, committed to shared successThink Big - creative, innovative, solutions orientatedOwn It - curious, persistent, drives resultsStay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
ABOUT YOU
Professional retail experience in a management or supervisory positionExtensive selling skills and the ability to motivate othersGood eye for display designThorough knowledge of the furniture/home furnishings marketFlexible approach to working hours as the sector demandsStrong leadership, management, and organisational skillsProblem-solver, excellent team playerA creative, problem-solving spiritPassion for the OKA brand
OUR BENEFITS PACKAGE
33 days holiday (including bank holiday entitlement), pro rata, plus.Length of Service increasesDay off for your birthdayHealth Cash PlanGenerous staff discountEnhanced Maternity PayEmployee Assistance ProgrammeEligibility for a discretionary companyBonus SchemePlus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
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