About the Role You will be supporting a lady living independently in her own single-tenancy home, receiving 2:1 support. She has a warm, chatty, and engaging personality and enjoys building positive relationships with those around her. She uses a wheelchair and requires assistance with personal care and daily living tasks. This role has a strong focus on mental health support. The lady has a diagnosis of Emotionally Unstable Personality Disorder (EUPD), Non-Epileptic Attack Disorder, and other complex needs. Your role will involve providing consistent, emotionally attuned support, helping her to manage distress, regulate emotions, and maintain her wellbeing in a safe, structured, and compassionate way. You will work in line with positive behaviour support, trauma informed practice, and person centred care plans to promote stability, independence, and quality of life. At Stepping Stones Services, part of the Optimo Care Group, we are proud to deliver high-quality, outcome-focused support. With over 1,500 dedicated employees nationwide, we work closely with local authorities, healthcare professionals, and families to provide personalised care across homecare, supported living, and complex mental health services. Our PRIDE Values We live by our PRIDE values in everything we do: Person-Centred – Putting the individual at the heart of all decisions Responsive – Delivering well-planned, flexible, and effective support Innovative – Continuously learning and improving our practice Delight – Going the extra mile to positively impact lives Engagement – Encouraging involvement, choice, and meaningful relationships Stepping Stones Services is a trusted and compassionate provider supporting individuals with mental health needs, learning disabilities, autism, physical disabilities, and complex care requirements within their own homes. Key Responsibilities Providing mental health support: Offer consistent emotional support, reassurance, and structure to help manage distress, anxiety, and emotional dysregulation. Supporting independent living: Encourage and assist with daily living skills such as meal preparation, budgeting, personal care, and routines. Medication support: Administer medication in line with care plans and medication protocols. Positive behaviour support: Follow PBS strategies and risk management plans to maintain safety and promote wellbeing. Maintaining a safe home environment: Support the individual to keep their home clean, organised, and accessible. Community engagement: Encourage and support access to the community, social activities, appointments, and hobbies. Promoting healthy relationships: Support positive connections with family, professionals, and the wider community. Supporting outside the home: Accompany the individual to appointments, hospital visits, holidays, or other required outings. Person-centred care: Respect individual choices, preferences, and dignity at all times. Reporting and communication: Provide regular updates to the Service Manager and ensure care plans and risk assessments are followed accurately. Role Details Role Type: Full-Time Hours: Minimum 30 hours per week Shift Patterns: Days or waking nights (12-hour shifts) Locations: Chadderton/Oldham Desired Skills and Qualifications A caring, patient, and compassionate approach, particularly in supporting mental health needs Strong communication and emotional awareness skills Experience in mental health or complex care (desirable but not essential) Understanding of person-centred and trauma-informed care Ability to work both independently and as part of a supportive team Flexibility to support individuals in and outside of the home NVQ Level 2 or 3 in Health & Social Care (desirable) Full UK driving licence (essential) Benefits of Working with Stepping Stones Services Flexible Working: Full-time, permanent contracts supporting work-life balance Comprehensive Training: Access to the Optimo Learning Academy with ongoing mental health and specialist training Career Progression: Opportunities to develop and progress within a growing organisation Supportive Team Culture: A welcoming and experienced team focused on high-quality care Employee Assistance Programme: Free, confidential wellbeing support through Health Assured Reward Gateway: Discounts, recognition, and non-salary benefits £250 Refer-a-Friend Scheme: Earn £250 for every successful referral INDS