Principal Accountabilities
Under close supervision:
1. Assists in maximizing store sales and achieving store sales goals
2. Monitors sales progress and results against key targets
3. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
4. Ensures excellence in customer service in the store
5. Monitors customer feedback and addresses customer concerns
6. Perform a variety of routine assignments
Knowledge and Skill Requirements
7. High school diploma or equivalent education; Associate’s degree preferred
8. Minimum of one year of related experience preferred
Knowledge & Application
9. Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
10. May include multistep processes which requires a fairly detailed knowledge of the specialized area
11. Requires extensive on-the-job or previous training and experience
12. May require formal occupational training or certification
13. Operative/Technician roles will typically operate more complex machinery/ processes
Problem Solving
14. Problems are known, defined, and readily apparent
15. Issues may occasionally require some fact finding to solve
16. Non-routine issues typically escalated to more senior team member or supervisor
17. Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
18. Refers to procedures, technical aids, co-workers, and supervisors
Interaction
19. Interacts with a range of individuals both within and outside immediate team to convey basic information
20. Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
21. Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact
Impact
22. Supports the achievement of goals through personal effort in own work area
23. Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
24. Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability
25. Accountable for delivery of own work activities to agreed timescales and quality
26. Performance measured against predefined service level requirements or equivalent metric
27. Aware of costs and/or service level requirements and expectations
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