Availability Window
Sun, Mon, Wed, Fri – 05:30 to 23:00.
Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12) we also welcome you.
We will schedule your contracted hours within the availability windows and you’ll have 3 weeks’ notice of when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes a great Shift Leader to support our team and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role.
* Work in a fast‑paced retail environment, with a variety of tasks
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyones safety
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
* Making sure the store is always clean, tidy, and well‑presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive of everyone
* Providing great customer service, by listening to our customers and putting them first in everything you do
* Keeping the team well‑informed and up to speed on any communications, changes or updates
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
* Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
* Following health and safety routines and procedures, and ensuring colleagues do the same
* Recognising and celebrating colleagues within the team who are providing great service
* Being a great role model by always giving thoughtful customer service that ensures every customer’s needs are met
* Building strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
* Being a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
* Being comfortable taking the lead, and overseeing the store in the absence of your manager
* Being a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
* Being motivating, so you can inspire your team to deliver beyond expectations
* Being curious, and always on the lookout for ideas and opportunities to serve our customers, communities and planet a little better every day
Please note you need to be 18 or older to apply for this role.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are a place where Everyone’s Welcome.
We understand life can look a little different for each of us – whether you’re at the start of your career, looking for flexibility, or managing life‑changing moments. Talk to us throughout your application about how we can support you.
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