Description Role purpose This role will form part of the Passengers Services department where the highest service delivery standards are expected at all times, promoting our culture, brand and ethos to succeed at every step of the passenger journey. Being a member of the passenger services team is different every day, you must be passionate about customer service and leaving a lasting impression. Your core duties will include providing check in and boarding services, supporting passengers with reduced and hidden disabilities all whilst following various local and regulatory procedures. This role is for individuals who are adaptable, flexible and self-motivated to resolve and support passengers at every step of their journey. An airport environment is different to any other and you will be rostered to work to an agreed shift pattern between 0500 to 2200. The hours and days worked are subject to change throughout the year. They may also change at short notice due to operational reasons e.g., flight schedule changes, delays, diversions or additional movements. The role requires outside duties, escorting passengers in all weather conditions Knowledge, skills and experience Essential: • Dealing with the public, in a face-to-face customer service-related position • Ability to work well within a team • Proactive in using own initiative to deliver and maintain service delivery standards • Good basic education standards to GCSE level, especially English and Maths Grade C and above. • Extremely well presented and of smart appearance • Good oral, numerical and organisational skills • Positive attitude with a willingness to learn • Extremely flexible • Ability to remain calm and methodical in stressful situations • Computer literate and be competent in the use of Microsoft office products, including Word, Excel, PowerPoint, use of internet and intranet • Ability to obtain an airside driving permit with comprehensive medical • Means of transport to meet the needs of the airport business hours. • Willingness to work in a shift environment (including weekends, bank and public holidays) • Desirable: • Airline/Airport/ Travel Agency experience • Assisting people with reduced mobility and hidden and other disabilities • Sales experience • Fluent in additional languages other than English • Travel and Tourism qualification Level 2 or equivalent • Level 2 Health and safety qualification • Awareness of GDPR legislation Other requirements • Ability to provide proof of previous five years of employment history and/or non-employment history for mandatory vetting purposes. CRC/CTC clearances • Confirmation of the right to work in the United Kingdom Our offer to you: Salary: £12.60 per hour (Increasing in April 2026) Working Hours: 21 hours Contract Type: Seasonal Base: Cornwall Airport Newquay Working with us you will have an employee benefits package that includes: Generous pension scheme with employer contribution Employee discount scheme and wellbeing events Paid holiday Investment and support in your continuous training and development We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.