Join to apply for the Parts Coordinator role at Design Haus
1 week ago Be among the first 25 applicants
Join to apply for the Parts Coordinator role at Design Haus
Get AI-powered advice on this job and more exclusive features.
The Company
A well-established and highly regarded name in the
The Company
A well-established and highly regarded name in the precision engineering and CNC machinery sector, this organisation is known for supplying high-quality equipment across the UK, as well as delivering exceptional after-sales service. With strong supplier relationships across South Korea, Taiwan, Japan, and Europe, this company combines global partnerships with a close-knit, family-feel culture.
As they continue to grow and improve service delivery, they are looking to appoint a Spares Coordinator to strengthen their team and support both customers and engineers with efficient, accurate spare parts handling.
Role Overview
Youll be responsible for managing all spares-related enquiries, working across teams including Service, Engineering, Sales, Finance, and Stores. The aim is to provide excellent service, generate revenue, and add real value to the customer experience.
Youll be the key contact for internal and external stakeholders needing spare parts whether under warranty, post-warranty, or engineer support and will manage the full cycle from enquiry to dispatch.
Main Responsibilities
1. Handle all incoming spares enquiries from customers (via phone, email, and website).
* Work closely with suppliers, internal teams, and manufacturers to identify required parts.
* Prepare and issue quotes using Salesforce and follow up to secure orders.
* Manage the full spares process: ordering, receiving, dispatching, invoicing, and system updates.
* Maintain clear and proactive communication with customers and suppliers throughout.
* Use Salesforce CRM and Certinia to manage workflows, sales/purchase orders, stock levels, and dispatch documentation.
* Monitor and replenish spare parts stock and review pricing, margins, and cost controls.
* Support ongoing improvements to the spares offering and review internal spares policies.
* Use supplier-specific systems for warranty updates and product information.
* Maintain full and accurate records of communication, pricing, and processes within CRM.
* Provide support to the wider customer service and technical teams where needed.
What Youll Need
* Minimum 3 years' experience in: Spares, service or warranty coordination OR customer service within a technical or engineering environment
o Strong commercial awareness and previous procurement experience
o A confident communicator with excellent interpersonal and organisation skills
o Able to manage a varied workload with accuracy and attention to detail
o Proficient with Microsoft Office and CRM/order management systems
o Positive, team-orientated and able to work on your own initiative
o Comfortable working in a fast-paced, changeable environment
The Culture
This business prides itself on having a family feel youll be part of a small, collaborative team where your contribution is valued. Many staff have been with the business long term, and the environment is supportive, with a real focus on delivering quality and service.
LNKD1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Repair and Maintenance
Referrals increase your chances of interviewing at Design Haus by 2x
Sign in to set job alerts for “Part Coordinator” roles.
Doncaster, England, United Kingdom 2 weeks ago
Transport/Office Administrator -Sheffield
Sheffield, England, United Kingdom 2 months ago
Sheffield, England, United Kingdom 3 weeks ago
Van Driver and Admin Assistant – Sexual Health Screening
Sheffield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 5 days ago
Sheffield, England, United Kingdom 3 months ago
Sheffield, England, United Kingdom 2 days ago
Sheffield, England, United Kingdom 3 months ago
Sheffield, England, United Kingdom 2 weeks ago
Sheffield, England, United Kingdom 2 weeks ago
Sheffield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 3 days ago
Hoyland, England, United Kingdom 1 hour ago
Patient and Administrative Support Assistant
Palterton, England, United Kingdom 1 week ago
Doncaster, England, United Kingdom 4 weeks ago
Castleford, England, United Kingdom 5 hours ago
Sheffield, England, United Kingdom 6 days ago
Sutton In Ashfield, England, United Kingdom 6 days ago
Sheffield, England, United Kingdom 11 hours ago
Durkar, England, United Kingdom 5 days ago
Sheffield, England, United Kingdom 3 days ago
Derbyshire, England, United Kingdom 3 weeks ago
Sheffield, England, United Kingdom 1 month ago
Rotherham, England, United Kingdom 11 hours ago
Doncaster, England, United Kingdom 1 day ago
Chesterfield, England, United Kingdom 2 weeks ago
Sheffield, England, United Kingdom 2 weeks ago
Rotherham, England, United Kingdom 1 week ago
Temporary Secretary - Healthcare - Start ASAP!
Barnsley, England, United Kingdom 6 days ago
Hathersage, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr