3rd Line IT Engineer (Technical Account Manager) – Join Our Expert TAM Team Ringwood (BH24) | Up to £39K & Great Benefits Are you a seasoned 3rd Line IT Engineer looking to take your technical career to the next level? Do you enjoy solving complex problems, building strong client relationships, and shaping technical strategy? If so, entrust IT Group wants to hear from you. We’re expanding our Technical Account Manager (TAM) Team, and we’re looking for a confident, customer-focused engineer with a solid background in infrastructure, cloud services, and endpoint management. This role goes far beyond support — you’ll be a trusted advisor and project leader for your clients. What’s on Offer? * Competitive salary of £36,000 - £39,000 (based on experience) * Office based, with some travel to client sites required * Supportive team environment – we value clear thinking, kindness, and collaboration * 22 days annual leave * Real variety – work with different clients and solve a wide range of technical challenges * Professional growth – we’ll support your development every step of the way Key Responsibilities of the 3rd Line IT Engineer: * Acting as the technical lead for a portfolio of clients, owning their long-term technical roadmap * Delivering 3rd line support (including on-site visits within your region) * Designing and documenting technical solutions and infrastructure upgrades * Leading complex escalations from the Service Desk, providing in-depth troubleshooting and resolution * Planning, managing, and executing technical projects, ensuring clarity, risk management, and stakeholder updates * Providing out-of-hours support on a shared rotation basis What You Bring: * A logical, methodical approach to problem solving * Excellent communication skills – both with clients and technical teams * Highly organised and able to manage multiple priorities effectively * Confident managing project timelines and escalating appropriately * Full UK Driving Licence Technical Skills & Experience: * In-depth experience with Microsoft 365, PowerShell, MDM/MAM (e.g., Intune), and RMM tools * Hands-on endpoint management & deployment experience * Familiarity with vulnerability management platforms (e.g., Qualys) * Security-conscious mindset, with exposure to frameworks like Cyber Essentials * Broad infrastructure knowledge (servers, networks, cloud services) * MSP experience is advantageous but not essential Qualifications: We value experience, but working toward or holding one or more of the following certifications is a strong plus: * Microsoft 365, CompTIA, GTIA certifications * Vendor-specific qualifications (Veeam, Mimecast, NinjaOne, Sophos) Why entrust IT Group? As part of the TAM Team, you won’t just be “keeping the lights on” — you’ll be designing the future of IT for our clients. You'll have the autonomy to shape technical direction while being supported by a team of expert engineers who care deeply about doing things right. If you’re looking for a varied, engaging, and impactful role where your input truly matters — you’ve found it. Ready to apply? Submit your CV and cover letter today. We’re excited to see what you can bring to the team