Are you passionate about delivering exceptional client experiences and ensuring operational excellence? We’re looking for a Senior Coordinator, Customer Success to join our global team and play a key role in onboarding, retaining, and supporting clients across our services. This is a hands‑on, client‑facing role where you’ll lead complex implementations, ensure smooth service delivery, and collaborate with internal teams to provide a best‑in‑class experience from onboarding through renewal and beyond. You’ll also support the Head of Customer Success in overseeing team operations and driving continuous improvement.
If you thrive in a dynamic environment and want to make a real impact, we’d love to hear from you.
Responsibilities
* Assist the Head of Customer Success in managing team workload, overseeing key projects, and acting as an escalation point.
* Lead client implementations, renewals, and scheme administration, coordinating internal teams and third‑party suppliers.
* Manage day‑to‑day operational tasks, including system set‑up, configuration and permissions.
* Partner with IT on product delivery, issue resolution and system testing.
* Conduct onboarding meetings and product training sessions for clients.
* Develop and improve processes, templates and best practices for operational excellence.
* Maintain accurate client records and contribute to cross‑functional projects.
* Mentor new team members and ensure governance across the Customer Success function.
Qualifications
* Strong client‑facing experience, ideally in medical assistance or risk management.
* Experience in people management and ability to lead a small team.
* Commercial awareness, advanced problem‑solving and data‑analysis skills.
* Proficiency in Microsoft Office, Jira, Salesforce and case‑management systems.
* Excellent communication skills with a global mindset and ability to engage at all levels.
* Highly organised, detail‑oriented and able to manage multiple priorities in a fast‑paced environment.
* Organisational skills with excellent attention to detail; ability to prioritise workload and manage multiple tasks.
* Hands‑on experience with system set‑up, configuration and data management.
* Experience in Medical Assistance and Risk Management Services.
Benefits
We offer UK employee healthcare benefits, travel, medical and security assistance in every corner of the globe.
Company Culture
Healix safeguards people’s health and wellbeing, working with governments, broadcasters, NGOs, international corporations, major insurers and more. Our people are driven to do things in the best way, not the way they have always been done, supporting a highly trained specialist team who have the space and time to be effective.
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