Role Purpose
The Business Project Manager will lead and deliver strategic business transformation initiatives focused on operational improvement, efficiency, and quality. Project Management will be embedded as a core organisational competency, on a par with Total Quality Management (TQM), enabling multiple clearly bounded projects to be delivered at pace and with confidence through reduced delivery variability.
Working with cross-functional teams, the role will design, implement, and embed scalable, customer-focused solutions that support long-term organisational strategy. The ideal candidate will have experience delivering transformation initiatives within small to mid-sized organisations operating across the UK, Europe, and North America.
Key Responsibilities
Project Delivery
* Develop Project Briefs and convert them into fully scoped project plans
* Initiate projects aligned to agreed scope, time, cost, and quality parameters
* Identify risks, dependencies, and constraints and implement mitigation plans
* Direct delivery using structured workstreams, action logs, governance packs, and MS Planner
* Manage stage gates, securing stakeholder agreement before progression
* Control delivery stages to ensure outcomes and quality criteria are met
* Lead transition into business teams using change management frameworks such as ADKAR to ensure adoption and benefits realisation
* Close projects effectively, capturing lessons learned to support continuous improvement
Business Transformation
* Deliver strategic initiatives aligned to organisational objectives
* Embed TQM and continuous improvement principles across processes
* Analyse current-state operations to identify inefficiencies and optimisation opportunities
* Design and implement scalable, customer-focused solutions with lasting impact
* Define KPIs, performance dashboards, and governance frameworks for benefits tracking
* Support implementation and adoption of PPM toolsets enabling a £60m sales channel serving Tier 1 international logistics organisations
Stakeholder & Team Leadership
* Partner with design, operations, IT, finance, customer service, and commercial teams
* Drive change management activities to embed new ways of working
* Promote a culture of accountability, data-driven decision-making, and continuous improvement
* Coach and develop less experienced Project Managers
* Champion the maturity of Programme and Project Management as a discipline
Skills, Experience & Qualifications
Essential
* Proven delivery of business or operational transformation projects in small to mid-sized organisations
* Experience working across UK, European, and North American markets
* Strong track record of leading cross-functional teams and delivering measurable outcomes
* Experience embedding TQM, Lean, or similar methodologies
* Strong analytical and problem-solving capability
* Excellent stakeholder management and communication skills
* Proficiency with MS Project, MS Planner, and PPM tools
* Strong governance, risk management, and reporting capability
Desirable
* PRINCE2, APM, PMP, or equivalent certification
* Experience in logistics, supply chain, or operational environments
* Knowledge of ADKAR or similar change frameworks
* Experience supporting multi-million-pound programmes