Location:
Portsmouth
Contract Duration:
* 6 weeks
Daily Working Hours:
* Monday to Friday, 08:30 - 17:00
Day Rate: £180-190/day (inside IR35, via umbrella)
Expenses: Mileage and parking claimable
Scope of Work:
This is a field-based, junior-level role providing basic break/fix support for HP and Lenovo laptops and desktops. The contractor will assist senior technicians with repairs and follow step-by-step instructions for simple tasks.
Key Responsibilities:
* Attend designated sites to assist with laptop and desktop repairs, including reassembly under guidance
* Support troubleshooting, diagnostics, and maintenance of HP & Lenovo devices
* Use mobile app to manage service tickets:
o Collect and return parts daily
o Attend sites and assist with repairs
o Close tickets in the system
* Follow instructions from team leads or senior technicians for BIOS updates and branding
* Maintain safe working practices and report any issues to the support line
Requirements:
* Basic understanding of laptops and desktops (HP/Lenovo preferred)
* Willingness to learn break/fix repairs under supervision
* Own vehicle and essential tools preferred
* Good time management and organisational skills
* Willingness to work across multiple sites
Desirable:
* Previous experience in a deskside support or IT helpdesk role
* Familiarity with ticketing systems and mobile service apps