Bromford Tewkesbury, England, United Kingdom
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Bromford Tewkesbury, England, United Kingdom
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We’re looking for an experienced and people-focused technical support leader to join our team at Bromford. This is a hands-on role that blends technical support, leadership, and customer service to deliver a first-class IT experience to all our colleagues, including our senior leadership and executive teams.
If you're passionate about technology and leading high-performing teams to deliver excellent service, this could be the perfect next step in your career.
You’ll lead a team of skilled technical support analysts, ensuring they provide efficient, friendly, and effective remote and onsite support. Your role will be key to maintaining a reliable and responsive IT support function, with a focus on continual improvement and a colleague-first approach. You’ll manage escalations, coach team members, and take responsibility for service performance across Bromford, with a strong focus on creating a happy, collaborative, and productive team culture.
With solid experience in 2nd or 3rd line support, and confidence across the Microsoft tech stack including Intune, Azure, and D365, you’ll bring a practical understanding of ITIL processes and a passion for process improvement. You’ll thrive in a fast-paced environment, providing technical guidance and direction while also rolling up your sleeves to resolve complex issues yourself when needed. You’ll also work closely with other IT teams and departments to identify and implement improvements that directly enhance the colleague experience.
This role is permanent and full time. You’ll be based from our Tewkesbury office with travel to our Chipping Sodbury office and regular home working available. Due to the nature of the role, a company car or cash allowance alternative will be provided.
We’re Looking For Someone Who
* Is approachable, organised, and proactive – not just solving problems, but helping to prevent them
* Has a strong background in IT support management with a proven track record of leading service improvements
* Takes ownership of team performance and development, including running regular one-to-ones and development planning sessions
* Supports and challenges team members to help them grow and succeed
* Holds recognised qualifications such as MCP, A+, or ITIL
* Has a full UK driving licence and is willing to travel to other sites as needed
* Is flexible and able to provide out-of-hours support when required
* Able to complete a basic DBS check
The closing date is 5 June with interviews taking place 12 June.
About Us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing
Documents
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Non-profit Organizations
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