Overview
Frasers is a department store group recruiting for a Store Manager to lead our brand new multi‑facia store in Peterborough. The role is full time and permanent, 45 hours per week, with shifts of 10 hours including a 1‑hour unpaid break. Shifts will vary across days, evenings and weekends to provide full flexibility.
Responsibilities
* Assist with all store operations and deliver on KPI expectations
* Plan workload to ensure a productive and efficient team
* Make confident decisions and delegate effectively
* Ensure compliance with processes and procedures while maintaining a safe and healthy environment for both the team and customers
* Assist with training and coaching the team to best practice
* Use business communication tools to monitor task completion and meet deadlines
* Use reports to ensure weekly wage controls and assist with resolving issues quickly and effectively
* Support planning of store schedules in line with trading patterns and business expectations
* Assist with payroll processing compliance and problem‑solving
* Support daily store structure to meet compliance, customer service and security standards
* Be accountable for wage control and the store in the absence of the Store Manager
* Understand business and customer expectations and motivate the team to deliver an excellent customer experience
* Understand product features and benefits and train the team to maximise sales opportunities
* Understand assigned KPI targets and support tracking against these targets while communicating to and motivating the team
* Understand the retail industry, business challenges, competitors and customers with strong commercial awareness
* Use reports to analyse and support commerciality of key products to impact sales and profitability
* Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
* Assist with identifying internal talent and support performance management processes to drive exceptional performance
* Identify performance issues and escalate professionally to the Store Manager
* Be self‑driven in personal development and take on developmental feedback constructively
* Understand and promote Frasers Group core values and coach the team to engage with these values
* Encourage feedback from the team and be a point of contact between the team and Store Manager
* Inspire the team and act as a role model; coach and motivate to achieve success
* Take responsibility for key areas to support the Store Manager and be accountable for outcomes
* Develop relationships with the store team to ensure alignment with common goals
* Collaborate with the Store Manager to contribute to the overall success of the store
* Management experience in a fast-paced, high-volume retail environment
* A background in fashion retail is essential
* Experience leading a large team including managing other managers and team leaders
* Ability to positively impact results in sales, payroll and stock loss
* Proven track record of developing talented individuals
* Ability to work well under pressure and to strict deadlines
* Commitment to supporting the Store Manager in achieving the highest store standards and customer service
Development & Leadership
* Assist with identifying internal talent and support performance management processes to drive exceptional performance
* Be a driver of high performance and promote Frasers Group values
* Encourage feedback and act as a liaison between the team and Store Manager
Qualifications
* Management experience in a fast paced, high volume retail environment
* Background in fashion retail is essential
* Experience leading a large team including managers and team leaders
* Strong ability to drive sales, payroll control and stockloss prevention
* Proven ability to develop talented individuals and manage performance
Benefits
* Basic salary £43,289 per annum
* Weekly/Monthly & Quarterly commercial bonuses
* Stocktake bonuses and commission‑led bonuses across a range of products
* Monthly group rewards and recognition
* Long service awards
* Development courses with national qualifications
* 28 days holiday
* 40% in-store uniform discount
* Discounted gym membership
* Cycle to work scheme
* Group wide 20% discount across Frasers Group brands
* Eligibility for basic and enhanced commission on sales and retail incentive schemes
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