3rd Line ICT Support Engineer
Employer: Derbyshire Fire and Rescue Service
Contract Type: Permanent
Salary: Grade F – Salary A, GBP 50,000* per annum (annual market supplement included). Base pay band: Grade F A, GBP 37,280 – £41,771 per annum.
Location: Joint Headquarters at Butterly Hall, Ripley
Hours: 37 hours per week; occasional work beyond normal office hours.
Working Arrangements: Agile working arrangements can be discussed.
Department: Systems and Information
Reports to: Brett Clements
Closing Date: midnight 04.01.2026
About Us
At Derbyshire Fire and Rescue Service, we are more than an emergency service: we are a team of over 900 dedicated people working together to make Derbyshire safer every day. We respond to emergencies, prevent incidents, and support frontline teams behind the scenes. Each role makes a real difference. We are proud to be one of the country’s top‑performing fire and rescue services, recently rated Good in 9 out of 11 areas by the His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). This recognition reflects the professionalism, progress and dedication of our people. We continue to strive to be an outstanding service and we know we have more to do.
About The Role
We are seeking a highly skilled 3rd Line ICT Support Engineer to join our Systems and Information team. This technical role requires practitioner‑to‑expert level knowledge across a wide range of IT infrastructure, systems, and data. You will play a key part in ensuring mission‑critical IT services remain secure, reliable and high‑performing.
As a key member of the ICT team, you will provide third‑line support to our workforce, work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.
Key Responsibilities
* Provide advanced technical support for IT infrastructure, systems and data, ensuring availability and performance.
* Install, configure, troubleshoot and maintain enterprise‑level hardware and software.
* Deliver IT services aligned with ITIL best practices.
* Act as a technical mentor within the ICT Service Delivery Team.
* Assist with project‑based work, system upgrades and contingency planning.
* Collaborate with internal teams and external partners on technical issues and ICT strategies.
* Participate in the on‑call rota and occasional out‑of‑hours work.
Essential Skills and Abilities
* Strong organisational and time‑management skills.
* Ability to work independently and collaboratively.
* Excellent communication skills for technical and non‑technical audiences.
* Proven ability to diagnose and resolve complex IT issues.
Essential Knowledge and Experience
* Advanced to expert level knowledge of IT infrastructure technologies.
* Experience with servers (e.g., Windows Server), endpoints (Windows/Linux), virtualisation (VMware/Hyper‑V) and cloud platforms (Azure/AWS).
* Strong understanding of IT security, business continuity and network‑based storage.
* Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI).
* Experience with business continuity and disaster recovery systems and methods.
Required Qualifications
* Level 5 qualification in an IT‑related subject or equivalent experience (e.g., Diploma of Higher Education, Foundation Degree, HND).
* English and Maths GCSE (Grade A*:C or 9:4).
* Evidence of continuous professional development.
* Desirable: ITIL Foundation, Microsoft certifications.
Why Join Us?
We offer a varied and rewarding role as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.
What We Offer In Return
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Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries: Advertising Services
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