A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects.
Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. Full driving licence and access to your own vehicle required.
As the IT Assistantyou will be responsible for:
* Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets
* Set up workstations and user accounts in a Windows environment with access to multiple sites and applications
* Train staff on systems, including Microsoft Office and firm-specific software
* Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions
* Monitor and respond to support queries, ensuring high-quality service delivery
* Support induction and training for new employees
* Contribute to continuous technological improvement and maintain awareness of cyber essentials
The successful IT Assistant will have the following related skills / experience:
* Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking
* Experience with ActionStep, NetDocuments, or advanced P4W/Tikit preferred
* Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently
* Ability to troubleshoot hardware, software, and network issues
* Strong communication and interpersonal skills, able to liaise with technical and non-technical staff
* Collaborative team player with a proactive, self-motivated, "can-do" attitude
* Committed to delivering excellent service and staying up to date with IT developments
Benefits:
* 25 days Annual Leave
* Employee reward programme
* Smart Health - 24/7 virtual GP, health check, mental health support, nutrition consultations, fitness programme
* Various wellbeing initiatives
* Personal development programmes
* Additional holiday for birthday celebrations
* Additional holiday for Christmas shutdown
* Life Assurance
* Flexible working
* Regular company events