Freight Forwarder Import/Export (Air, Sea, Road) London, Heathrow Full-time | Permanent Industry: Global Freight & Logistics DK Recruitment is working with a major player in international freight forwarding to recruit an experienced Freight Forwarder. This is a brilliant opportunity to join a dynamic team that plays a vital role in connecting supply chains across the globe. You’ll be responsible for coordinating and delivering end-to-end freight solutions across Air, Sea, and Road. We’re looking for someone who is confident, customer-focused, and skilled in managing operational logistics with attention to compliance, financials, and client service. Key Responsibilities Manage full cycle of freight forwarding activities for import/export shipments Handle customer communication, quotes, bookings, customs entries, and invoicing Maintain job costing, milestone tracking, and ensure compliance with SOPs and KPIs Use CargoWise and Microsoft Office tools efficiently Assist with monthly reporting and department compliance Ensure customer and supplier relationships are maintained to a high standard Liaise with sales and operations for rate reviews and customer development Support wider operations team and contribute to best practice processes Participate in internal/external audits and customer reviews when required Maintain a clean desk policy and contribute to a professional office environment What We’re Looking For Previous experience in freight forwarding and logistics (Air, Sea, or Road) A track record of delivering excellent customer service Strong knowledge of customs procedures and international transport processes Good understanding of cost control and financial impact in logistics Working knowledge of industry systems, particularly CargoWise (or similar TMS) Able to work independently while supporting a team Detail-oriented, results-driven, and comfortable with fast-paced operations Flexible to work shifts or weekends as required Qualifications & Skills GCSEs or equivalent as a minimum Fluent in English (other languages are a plus) Strong organisational, communication, and problem-solving skills Comfortable reading and following SOPs and structured workflows This is an excellent role for a freight forwarder ready to join a global operation with professional growth opportunities. If you're looking for your next challenge in freight forwarding and want to be part of a collaborative and high-performing team, we’d love to hear from you. Apply now through DK Recruitment or contact us directly for a confidential conversation. Please contact: (url removed) or Call Louis on (phone number removed)