Role overview
The Team Leader is responsible for the performance of any credit controllers and senior within their line management and is responsible for their teams contribution towards the departmental objectives in Credit Control. You will drive individual team performance with consideration for engagement, performance, professionalism, productivity, team development and living the JLA values.
You will carry out 121s with your team and use coaching techniques to encourage development and ensure you respond to any wellness/engagement issues alongside any additional support needed. You will review workload and create an agreed plan centred around team and individual targets and any areas for development.
You will play a key role in leading buzz sessions with the team, using this opportunity to engage with and update the team on key messages.
Key tasks
Ensure the aged debt profile is as low as possible and plans are in place to reduce where applicable.
Forecast for upcoming payments in line with objectives
Create a weekly plan to ensure department targets can be met, this plan will be shared and agreed with the Credit Control Manager
Report on and discuss team performance with the Credit Control Manager
Schedule daily buzz sessions with the team and reg...