Salary £26,707.00 At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI people; and women particularly for our Grade 9 and 10 roles. Excited to grow your career? We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers. We recognise that our people are our biggest asset. We hope you’ll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University. This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this update Background and Context The Higher Education Sector continues to provide a stimulating yet challenging environment as we look to meet the ever-changing demands of a student led and market orientated world. The importance of the University Services and its facilities has never been higher, given its value in attracting prospective students and providing the best possible experience for our students, researchers, staff and visitors. Equally, our retail, conference and event facilities have seen considerable investment over recent years to ensure we are market leading and have the ability to deliver first class products and customer service. Commercial Services are responsible for the provision of all catering for staff, students and guests of the University, for conference and function use (both internal and external customers) and for Student Accommodation on campus. The catering operation at the Cottingham Road campus consists of a main production unit in Canham Turner that is responsible for the preparation of all fresh food items to supply seven retail catering outlets on the main campus as well as providing a daily breakfast, lunch and evening meal service in the main dining room along with a private dining room / bar offer within Canham Turner. The offer in each retail outlet will be conducive to the high street brands that are available close to the University. The kitchen also provides the University with an internal hospitality service delivering food and beverages; fine dining to members of the Executive Team, Council and Senate; along with a busy external provision of services to conference, corporate events, weddings and other such events. We are also responsible for the commercial events that take place in Middleton Hall and work closely with other departments to ensure maximum commercial activity is achieved. Summary Purpose of the Role The Hospitality Team Leader will: Lead the work of the hospitality delivery team, keeping under review the resource and stock planning required to deliver the service. Work within a team and be responsible for the provision of a high quality catering offer to staff, students and external visitors. Provide training and direction to Food and Beverage Assistants, ensuring they are aware of how their roles and activities contribute to operational and strategic objectives. Assist in implementing at customer service level, all policies, processes, systems and procedures to ensure an excellent service is provided to all customers. Act as a Duty Manager during out of hours functions and conferencing events. Providing support to colleagues across the service and be the immediate point of contact. Being a responsible key holder, opening and closing the building. Operate a variety of software to ensure the correct information is received, stock is ordered and staff numbers are planned accurately. Specific Duties and Responsibilities of the post The Hospitality Team Leader will: Be responsible for the planning and prioritisation of own work and others under the direction of the Events Coordinator, to contribute to the effective running of hospitality operations. Work closely with the Events and Operations Assistant as well as directly liaising with clients to confirm details, clarify requirements and upsell additional services. Support in the delivery of operational objectives set by Events Coordinator. Work closely with the Events Coordinator to support planning of staffing levels by assessing current skillset and staffing need to deliver the tasks on a given day. Use the staffing software to update and modify the shift hours and staffing levels as needed. Update actual shift hours, to ensure correct recharging. Engage and lead the team during service of food and beverages at events and functions taking place on the University campus and on off campus locations. Coordinate, assign tasks, delegate and monitor to ensure the team is working efficiently and up to high standards, delivering great customer service. Lead and monitor the work of the team to maintain a high level of service in promotion and embedding of a customer focused culture and approach within the Hospitality team. Operate the online booking system and be able to source information, generate reports, update booking details and spot any errors or inconsistencies. Create working sheets for staff, as to ensure the team is aware of booking requirements. Use and analyse the information from the booking system to assess the stock levels needed and determine orders of stock in as required. Review reports to assist in determining booking patterns and trends used to inform management decision making. Operate the online purchasing system to order appropriate stock, conduct stock takes and approve incoming deliveries. Be responsible for ensuring efficient and safe usage of materials, equipment and supplies taking relevant action to limit wastage and damage to equipment. Organise a team of Food and Beverage assistants to meet and achieve business demands, acting as the key contact for any queries from team members. Ensure compliance with food safety legislation, keep up to date with changes in the law and make sure the team are maintaining compliance with the law in any in operations. Build relationships with customers and respond to feedback. To embrace and support a culture of excellence in service delivery throughout the department. Participate in appropriate internal meetings, contribute any feedback from past events. Use the knowledge and experience to spot and raise any issues in regards to scheduling clashes or errors, staffing issues, resources constraints or anything else. Report equipment failures and maintenance issues in all areas used for events ensuring all defects are repaired. Assist the Events Coordinator and Events Manager in revising departmental operational procedures where appropriate. Assist in the delivery of the Waste Management Strategy, contributing ideas to the process and helping with the delivery of initiatives. Assist in achieving the objectives set by the Events Coordinator monitoring service delivery and be proactive in implementing and adapting solutions to issues faced. Engage in standard and non-standard cleaning activities and periodic maintenance activities throughout the year ensuring all food production areas are clean and ready for use. Undertake all work complying with statutory legislation, best practice and adhere to the University’s Health and Safety and other associated policies. Assist in liaison with line manager responding to complaints received from students, visitors, staff and the public. Review complaints to determine an appropriate response that puts customer service at the centre. Respond to team queries, resolving these where possible and escalating to the Events Coordinator where appropriate. Additional information Flexibility in working hours / days will be required as the post holder will be required to work evenings and weekends. It is expected that the role holder will work five days out of seven. For an informal discussion about the role, please contact Magdalena Fryc at M.Fryc@hull.ac.uk Please note that the positions closes at 00:01am on Tuesday 17th February. To ensure your application is considered, please ensure that you submit your application in enough time. If you would like to be part of our future or have any queries, then please get in touch today - Talent@Hull.ac.uk If you would like to be part of our future or have any queries, then please get in touch today - Talent@Hull.ac.uk