IT Applications & Business Systems Manager Location: Hybrid – 2 days per week in Gloucester Salary: £50,000 – £55,000 benefits A well-established organisation is hiring an IT Applications & Business Systems Manager to lead support and service delivery across a suite of core business applications. This is a hands-on leadership role with responsibility for the performance, stability and improvement of multiple line-of-business systems. You’ll act as the key contact between users, internal IT teams and suppliers, owning incidents, changes, and enhancements from initiation through to resolution. What you'll be doing: Lead the application support function for key business systems Act as the point of contact for service issues, escalations, and change requests Monitor performance, availability and usage across core applications Ensure support and change activity aligns with business objectives and user needs Manage third-party suppliers and licensing agreements Own ITIL-aligned processes including incident, problem, and release management Develop SLAs, service metrics and improvement plans Contribute to system upgrades, integrations and testing activities Engage business users to drive adoption, training, and feedback loops Essential experience: Track record supporting enterprise applications within a service-led IT function ITIL v3 or v4 knowledge—able to implement process improvements and manage service levels Experience managing internal and supplier-led application support teams Able to engage with both technical and non-technical stakeholders Strong organisational and analytical skills Desirable: Experience supporting business-critical systems such as ERP, CRM, or CAD Understanding of data protection, security and system compliance Familiarity with project delivery methods (Agile or Waterfall) If you feel you match the above reach out directly to Adam @ IMT Resourcing or apply with an up to date CV