Credit Controller (Standalone Role)
Hours: 830am - 5pm Monday - Friday (Some flexibility)
Benefits: 25 days holiday, Christmas shutdown, pension scheme and parking.
Role Overview
As a standalone Credit Controller, you will be fully responsible for managing the company's debtor ledger. This includes assessing customer credit limits, ensuring timely payments, resolving disputes, and maintaining strong working relationships with both customers and internal teams. Your focus will be on reducing aged debt, improving cash flow, and maintaining accurate customer account records.
Key Responsibilities
* Proactively chase overdue customer payments by phone and email.
* Manage the full credit control process from invoicing through to cash allocation.
* Work towards reducing aged debt and improving company cash flow.
* Put customer accounts on stop when required and communicate this to relevant departments.
* Set up new customer accounts, run credit checks, and determine appropriate credit limits.
* Maintain accurate and up-to-date customer records within the finance system.
* Reconcile customer accounts and resolve queries promptly.
* Prepare aged debtor reports and cash collection forecasts.
* Monitor bad debt exposure and escalate potential risks to management.
* Report weekly on overdue accounts and collection progress.
* Attend internal meetings to discuss problematic accounts and agree action plans.
* Process customer payments via BACs, card or cheque.
* Allocate incoming receipts to customer accounts.
* Manage credit insurance where applicable.
Skills and Experience
* Previous experience in a standalone Credit Controller role (manufacturing industry experience desirable).
* Strong communication and negotiation skills.
* Confident in dealing with difficult conversations and challenging overdue debt.
* Experience using accounting/ERP systems