Network & Planning Manager GBP + Benefits Merseyside
Are you someone who thrives in a fast-paced, time-critical transport environment where accuracy and control are everything?
We're working with a growing logistics operation looking to strengthen their pallet network function with the appointment of a Network & Planning Manager. This is a hands‑on role sitting at the centre of outbound operations, ensuring pallets are planned, processed and executed with precision. This opportunity would suit either an experienced pallet network professional ready to take ownership, or a strong Coordinator looking to step up into a more senior position. This is a site-based role Monday-Friday 9am-6pm.
Role Profile
You will take responsibility for the day-to-day running and improvement of a busy pallet network operation, managing outbound planning, trunking alignment and overall service performance. Working closely with transport, warehouse and customer service teams, you will ensure shipments move efficiently through the network while maintaining high levels of accuracy and compliance.
This is a high‑volume, time‑sensitive environment with c.240 pallets outbound daily plus trunking returns, requiring someone who can bring structure, control and a proactive approach to problem solving. You'll also play a key role in improving visibility, reducing cost leakage and tightening processes across the network.
Key Responsibilities
* Manage outbound pallet network planning, including manifesting and trunking deadlines.
* Monitor daily performance and resolve issues quickly to maintain service levels.
* Improve operational control, reducing errors, rework and avoidable failures.
* Handle claims, shortages and damages, ensuring strong investigation and evidence processes.
* Work closely with internal teams to ensure smooth coordination across operations.
* Drive improvements in planning visibility, moving the operation from reactive to forward‑planned and controlled.
* Act as the key point of contact for network‑related escalations, both internal and external.
* Build strong relationships across a multi‑depot network environment.
* Analyse data and trends to identify root causes and drive improvements.
* Maintain compliance with network standards and minimise fines or chargebacks.
Key Skills & Experience
* Previous experience within a pallet network depot environment is essential.
* Strong understanding of outbound planning, scanning and trunking processes.
* Experience working within time‑critical, high‑volume transport operations.
* Knowledge of claims handling, compliance and network performance metrics.
* Confident using transport systems, reporting tools and Excel.
* Strong communicator with the ability to build relationships across multiple depots.
* Ability to make commercial decisions under pressure.
* Experience working with KPIs and service level reporting.
* Strong ownership mindset with the ability to work independently.
* High attention to detail and a focus on continuous improvement.
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