Job Description Job Title: Senior Aftersales Manager – Car Dealership
Location: Glasgow
Salary: Circa £60,000 + car + bonus – OTE £80,000
Are you an experienced professional in the automotive industry seeking a new challenge? A prestigious car dealership in Glasgow is on the lookout for a Senior Aftersales Manager to join their dynamic team. This role offers the chance to lead a dedicated group of over 20 vehicle technicians, ensuring the highest standards of customer service and operational efficiency.
The dealership is renowned for its commitment to excellence and innovation, providing a supportive environment where your expertise will be highly valued. As a Senior Aftersales Manager, you will play a pivotal role in shaping the aftersales department, driving performance, and enhancing customer satisfaction.
Key Responsibilities:
- Oversee the daily operations of the aftersales department, ensuring seamless service delivery.
- Lead, mentor, and motivate a team of over 20 skilled vehicle technicians, fostering a culture of continuous improvement.
- Develop and implement strategic plans to increase departmental efficiency and profitability.
- Maintain strong relationships with customers, addressing their needs and ensuring their satisfaction.
- Monitor and analyse key performance indicators, using d...