Salary: £34,000 - 52,000 per year Requirements: Relevant level 3 industry specific qualification Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS Experience using InTune Strong analytical and problem-solving skills to diagnose and resolve technical issues Proficiency in computer hardware setup, configuration, and troubleshooting Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls Excellent communication skills to effectively assist users with technical problems while respecting our values and ethos Resilience, flexibility and ability to work independently as well as collaboratively in a team environment Minimum two years of experience working in an IT support role Methodical and well organized Full UK driving licence with no more than 3 penalty points and access to own vehicle Right to work in the UK Willing to commute to the school based in Redhill, Surrey, within a one-hour distance Responsibilities: Provide technical support and troubleshooting for computer hardware, software, and network-related issues Install, configure, and maintain computer systems and peripherals Set up and manage user accounts and access permissions Monitor and analyze network performance, including VPN, LAN, DNS, and Firewall Collaborate with team members to resolve IT issues and implement solutions Document and track support tickets using our ticketing system, Freshdesk Assist with software installations and updates Conduct regular system maintenance tasks, such as backups and updates Attend the school following a daily schedule and provide hands-on IT support and advice to our customers Technologies: Android Firewall Hardware Support LAN Network VPN Windows iOS Azure Cloud Office 365 Security VMware More: At Concero UK, we are a forward-thinking, rapidly growing IT company based in Wolverhampton, dedicated to providing excellent IT services to schools. This role as a 1st Line Customer Support Technician allows you to directly impact our service quality. We offer a competitive salary with yearly reviews, 23 days annual leave plus bank holidays, additional sick pay, a Health Cash Plan, a contributory pension scheme, and opportunities for training and career progression. Our vibrant culture values innovation and collaboration, aiming to make a significant difference for future generations. last updated 7 week of 2026