Position: Senior Funeral Director
Location: John Pagan & Son Funeral Directors, Dumfries
Job Type: Full-time, Permanent
Salary: £34,342.15 per annum
Responsibilities
* Deliver complex funeral arrangements with professionalism – ensuring all arrangements are respectful, appropriate, and reflect the client's wishes.
* Oversee branch standards and ensure timely, high‑quality care of the deceased.
* Participate in an out‑of‑hours on‑call rota (including nights and weekends) to support families, providing dignified collection and transfer of the deceased into care.
* Lead recruitment, onboarding, and ongoing performance reviews, undertaking regular 1‑to‑1s.
* Ensure back‑of‑house teams have responsibilities, and ensure seamless scheduling and service coordination.
* Support the Cluster Manager in overseeing branch performance, audits and compliance processes.
* Identify service gaps and recommend improvements to processes and training.
* Take responsibility for ensuring funeral plan banks are replenished.
* Ensure all team members are Funeral Plan Consultant (FPC) trained.
Skills and Knowledge
* Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation and service delivery.
* Empathetic, service‑oriented and committed to excellent client outcomes.
* Understanding of the nature of the role and the ability to assist families whenever needed, ensuring continuous care and operational effectiveness.
* Able to follow strict procedures, maintain accurate records and ensure adherence to legal and company regulations.
* Confident working independently and thrives on delivering results.
* Flexible to work evenings, weekends and on‑call.
* Understanding of operational efficiency, service offerings and financial considerations within the funeral industry.
What We Offer
* Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes. You may also pursue a qualification through our apprenticeship programme.
* Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
* Life assurance cover: Peace of mind with our life assurance cover, securing your family’s future.
* Health & wellbeing programme: Employee assistance programme that supports your health and wellbeing.
* Holiday allowance: Generous leave entitlement of 33 days per year, inclusive of Bank Holidays.
* Pension scheme: Contributory pension scheme, helping you save for a secure retirement.
Regulatory and Equality Statements
FCA Statement: This role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to upholding the highest standards by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. You will be asked to provide permission for us to conduct relevant checks and assessments during recruitment and onboarding, depending on the role’s inclusion in the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from and whatever your life looks like, we’d love to hear from you. If there’s anything you need to make the process more accessible, please let us know.
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