Job Description
Our client is a niche and very dynamic bank who have seen phenomenal growth and success in recent times.
They are currently recruiting for a retail lending associate who will be responsible for delivering a seamless sales support and activation & pay out process for their customers and dealers, ensuring all documentation and requirements are met before completing any deal.
Key responsibilities include
* Serving as the primary point of contact for the companies dealer network, providing customers with updates on the progress of funding applications, along with tailored support and valuable information to meet their needs
* Keep customers informed in real-time about deal progress, offering proactive support and timely updates
* Act as the first point of escalation, resolving queries and complaints swiftly to ensure great customer experiences
* Proactively engage with customers and dealers to ensure deals are completed efficiently while meeting all lending requirements
* Collaborate with the Commercial team to ensure we can adapt quickly to evolving customer needs
* Review and ensure the accuracy of asset documentation and checklists, delivering fast, seamless processes for all lending activities
We are looking for candidates who can demonstrate the ability to work methodically and with an eye for detail, an ability to communicate with a variety of customers from small to medium sized businesses or consumers of all kinds ideally from within the financial services sector in a similar role. (this may be asset finance, consumer lending, motor finance etc).